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Dashboard
xAssist enables a remote Frontline Expert to see exactly what the on-site Frontline Worker is seeing. It also allows the expert to provide instant, targeted feedback; and instructions by video, audio, text, markers, and document sharing. xAssist Dashboard shows the current information regarding your calls (ongoing,…
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Call History
Call History provides a list of previous calls along with the call details. The control elements of Call History are: Create Service Report: Allows the user to create a Service Report. Export: Allows the user to export specific or all call logs. Delete: Deletes the chosen call log from the call history (if the user has the…
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Service Report
This section provides information on Service Reports which are generated by using the call details. Creating a service report To create a service report: 1. Click on Create, which is under the Service Report header. 2. From the available calls, select the ones you wish to report. Note: The overall progress of a service…
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Call Templates
Call Templates allow Frontline Workers to instantly start a call by scanning a QR code. The templates can be reused multiple times and have the basic information such as; Title, Description, Tags, and Call Management groups which are pre-defined. The user can see when was the last call and how many calls have been made…
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Phonebook
Please remember that depending upon your server configuration you will only be able to use either Phonebook or Call Management as they are not compatible. In Phonebook, you are able to set all the contacts of a particular team. You can either select an entire team or specific users. Note: To make changes to the phonebook…
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Call Management
Please remember that depending upon your server configuration you will only be able to use either Phonebook or Call Management as they are not compatible. Administrators have the ability to configure call contacts on a hierarchical base to define the possible contacts of all users. Thereby users have a limited contact list…
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User Types
xAssist distinguishes between two user types. They are: Regular Users Guest Users Regular Users Regular users are registered users with a regular license that can get access to the fully licensed functionality, depending on the granted permissions. Users of this type perform administrative tasks and join video calls to…
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Mobile Browser
Joining via invite link On Frontline Command Center Dashboard, the expert can invite a guest user while setting up a conference call or by simply adding them as participants by during an ongoing call. Experts can also create scheduled calls with a guest user by entering their phone number (with the country code) or email…
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Incoming and Outgoing Calls
Accepting or rejecting incoming calls Before you make a call it may be helpful to understand the various user types: Web User: A registered user logged in to FCC via the web browser Guest User: An unregistered user invited through email, SMS message or invite link Device User: A registered user in the call via smart…
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Live Video Features
The mentioned video features are accessible to the Web and Device Users when they are on a call. The Guest User only has the capability to utilize Annotation Tools. Any screenshots or pictures taken or media uploaded are displayed in the chat and within the files menu. The AR Marker arrow shown in the image below sticks to…