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Posted by Community Manager
Community Manager

Sunsetting active servicing of operating systems

Dear Community members,

We would like to announce that as of April 2019, TeamViewer will no longer be actively servicing Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 operating systems.

After Microsoft ended their official mainstream support for Windows Vista in 2012 and Windows XP in 2014, TeamViewer will stop the active servicing of those operating systems after additional 7 and 5 years respectively.  

Stopping the active servicing of an operating system means that no updates or fixes which are specific to these operating systems will be implemented.

What does this mean if you are running Windows XP, Vista, Windows Server 2003 or Windows Server 2008 as an operating system?

You can continue using the latest supported version of TeamViewer versions on these operating systems. With newer versions, like TeamViewer 14, you can still connect to the version running on Windows XP and Vista as well as Windows Server 2003 and Windows Server 2008 (license required).

We generally recommend to only run current operating systems and software versions. So please make sure to update to the most recent version of Windows and TeamViewer.

To see a full list of our supported operating systems by TeamViewer, please see our Knowledge Base article here: Which operating systems are supported

Thanks and all the best,

Esther

1 Reply
1 Reply
Posted by bswiss52
Photon

Re: Sunsetting active servicing of operating systems Windows XP and Windows Vista

Esther,

Based on your message about no longer supporting XP after version 14 I updated my XP laptop which was working fine with version 12.  I can no longer invoke Team Viewer on this XP.  The error msg reads" Windows cannot access the specified device, path, or file.  You may not have the appropriate permissions to access the item".  Can you guide me as to how to correct this?