Posted by Community Manager
Community Manager

Sunsetting active servicing of operating systems

Dear Community members,

We would like to announce that as of April 2019, TeamViewer will no longer be actively servicing Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 operating systems.

After Microsoft ended their official mainstream support for Windows Vista in 2012 and Windows XP in 2014, TeamViewer will stop the active servicing of those operating systems after additional 7 and 5 years respectively.  

Stopping the active servicing of an operating system means that no updates or fixes which are specific to these operating systems will be implemented.

What does this mean if you are running Windows XP, Vista, Windows Server 2003 or Windows Server 2008 as an operating system?

You can continue using the last supported version of TeamViewer – version 14.2 – on these operating systems. But please be aware that outgoing connections from TeamViewer can only connect to a remote device running the same or lower version of TeamViewer. This means you won’t be able to connect from Windows XP/Vista/2003/2008 to a remote computer running TeamViewer 15, for example. However, incoming connections to XP/Vista/2003/2008 from a remote computer with a higher version of TeamViewer are always possible.

We generally recommend to only run current operating systems and software versions. So please make sure to update to the most recent version of Windows and TeamViewer.

To see a full list of our supported operating systems by TeamViewer, please see our Knowledge Base article here: Which operating systems are supported

For downloads from Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 you get the correct TeamViewer version here automatically. 

Thanks and all the best,

Esther

Community Manager

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16 Replies
16 Replies
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Posted by bswiss52
Henagon

Re: Sunsetting active servicing of operating systems Windows XP and Windows Vista

Esther,

Based on your message about no longer supporting XP after version 14 I updated my XP laptop which was working fine with version 12.  I can no longer invoke Team Viewer on this XP.  The error msg reads" Windows cannot access the specified device, path, or file.  You may not have the appropriate permissions to access the item".  Can you guide me as to how to correct this?

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Posted by dhagmar
Henagon

Re: Sunsetting active servicing of operating systems

I am having the same problems. I must run  Windows XP on a PC that is tied to laboratory instrumentation, and it cannot be upgraded to newer windows versions without also replacing a Labview real time operating system with which it communicates. everything worked perfectly with Team Viewer 10. So I  tried using Team Viewer 12 (worked but slow connecting, and forced to the 5 minute timeout sessions now) . I then tried version 14, and I cannot connect, the Team Viewer window simply says connecting...... forever. If I buy a license, can I use an old compatible version of Team Viewer on the remote PC that  will not force me with the 5 minute timeout sessions?

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Posted by Community Manager
Community Manager

Re: Sunsetting active servicing of operating systems

Hi @dhagmar 

Thanks for your post.

Yes - with a license you can use an older TeamViewer version without the time limitation. 

Please feel free to order your license for your laboratory on our webshop or give my colleagues in Sales a call.

Best,

Esther

Community Manager

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Posted by Chico
Electron

Re: Sunsetting active servicing of operating systems

thank you for suggesting that we use an earlier version.

HOWEVER, Teamviewer is force upgrading everyone to version 14 currently (i am now limited to a 5 minute connection time on each of the many XP systems i still need to administer).

What does teamviewer propose as a solution? Must i go to your competition? Will you allow teamviewer V12 (reported in this thread as still fucntional in XP), an exemption from the V14 forced upgrade?

almost 20% of worlds PC's still run windows XP. That's a lot of systems, surely teamviewer is not abandoning or stranding them, are they?

non commerical users cannot afford $600USD per year.  Can't you provide a roadmap to allow us to continue to use your product? If you force me to go elsewhere, i won't come back, and I will influence others to do the same.

 

Why would teamviewer be so insulent and indifferent towards loyal customers (even if we have not been directly revenue generating - do you know how many companies i have referred to your product?)

 

 

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Posted by sarma
Photon

Re: Sunsetting active servicing of operating systems

ok

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Posted by DR2000
Electron

Re: Sunsetting active servicing of operating systems

Oh this is just great, finding out now in the field that versioning as effectively locked me out from my PCs at the office... **bleep** do you not even advertise this in big read letters with the update to anything past v14.2???  I don't have time to check your forums just to make sure that i can continue using your software. You just lost a customer, because if there's ONE thing i need in your program it's reliability. There's millions of pre-win-7-machines out there and if you don't care that we may still need to use them, i don't care for you anymore.... This "old-version-can't-connect-to-new-version" always was one big moneymaking PR stunt IMO, now i'm paying the price for ignoring my inner voice...

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Posted by tecnicoidecon
Digon

Re: Sunsetting active servicing of operating systems

Hi Esther,

I tried to download the latest version available for Windows XP (you mentioned the 14.2), from the link you provided. Unfortunately there's only the 14.7 which is not supported.

Can you spot me the right link?

Thanks, 


Davide

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Posted by Community Manager
Community Manager

Re: Sunsetting active servicing of operating systems

Hi Davide,

Thanks for your post.

Did you try to download the 14.7? In case you make the download from your XP, you should get 14.2 automatically.

Please keep me updated :-)

Thanks and best,

Esther

Community Manager

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Posted by tecnicoidecon
Digon

Re: Sunsetting active servicing of operating systems

Hi Esther, 

The trick was to try to download the exe file from a xp platform, copy the link from it and the use that link to download the file from a newer OS. Trying to download directly from Xp gets a ssl error..

I recommend to add a direct link or, at least, document this trick a little bit more.

Anyway, I got the exe finally. 

Thank you,

Davide

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Posted by Community Manager
Community Manager

Re: Sunsetting active servicing of operating systems

Glad to hear it worked!

Have a great day,

Esther

Community Manager

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Posted by QuanNguyen82
Photon

Re: Sunsetting active servicing of operating systems

good

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Posted by xctz431121
Photon

Re: Sunsetting active servicing of operating systems

 
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Posted by JoskaT
Henagon

Re: Sunsetting active servicing of operating systems

Hi Esther,
I kindly ask you to publish a direct link to version 14.2
To my friend, who needs help, I'm too far away (across the state) and since he's an older person, I have to be able to send him the installation file by email.
version 14.2 i need to download in win 7
thank you very much

Joska

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Posted by Ktulu789
Henagon

Re: Sunsetting active servicing of operating systems

It is too hard for TeamViewer to support their users.
These are the direct links for Portable version and the installer. I will also save them on my Google Drive. Because you can't rely on TeamViewer at all. These links work as of 2/Feb/2020. The exe gives ERR_TOO_MANY_REDIRECTS on XP. Portable version works right out of the box.

https://dl.teamviewer.com/download/version_14x/14.2.56673/TeamViewerPortable.zip

https://dl.teamviewer.com/download/version_14x/14.2.56673/TeamViewer_Setup.exe

Thanks, TeamViewer. I will never tell my company to renew our v10 licenses. It was ALWAYS a PITA. Let alone doing it for personal use like this time that took me 2 hours to get this file.

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Posted by JoskaT
Henagon

Re: Sunsetting active servicing of operating systems

Thanks, I also managed to get it on a XP computer

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Posted by dkeenan
Electron

Re: Sunsetting active servicing of operating systems - Looking for v14.2

Looking for v14.2 as suggested for Server 2008.  When you go to older downloads under v14 there is only the download is for version 14.7 available.  At this point there are still lots of Server 2008 systems out there in the process of being migrated.  I would prefer to use v14.2 instead of having to go down to v13.2.

Also with the Management Console, it would be nice to be able to set a previous version in the Desing and Deploy - Custom Modules.  In my case specifically v14.2 for Server 2008 support cases.