Sunsetting active servicing of operating systems (XP, Vista, Server 2003 and 2008)

Dear Community members,

We would like to announce that as of April 2019, TeamViewer will no longer be actively servicing Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 operating systems.

After Microsoft ended their official mainstream support for Windows Vista in 2012 and Windows XP in 2014, TeamViewer will stop the active servicing of those operating systems after additional 7 and 5 years respectively.

Stopping the active servicing of an operating system means that no updates or fixes which are specific to these operating systems will be implemented.

What does this mean if you are running Windows XP, Vista, Windows Server 2003 or Windows Server 2008 as an operating system?

You can continue using the last supported version of TeamViewer – version 14.2 – on these operating systems. But please be aware that outgoing connections from TeamViewer can only connect to a remote device running the same or lower version of TeamViewer. This means you won’t be able to connect from Windows XP/Vista/2003/2008 to a remote computer running TeamViewer 15, for example. However, incoming connections to XP/Vista/2003/2008 from a remote computer with a higher version of TeamViewer are always possible.

We generally recommend to only run current operating systems and software versions. So please make sure to update to the most recent version of Windows and TeamViewer.

To see a full list of our supported operating systems by TeamViewer, please see our Knowledge Base article here: Which operating systems are supported

For downloads from Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008 you get the correct TeamViewer version here automatically.

Thanks and all the best,

Esther

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Comments

Buddy105

GavDaniels

As long as you retain backwards compatibility. I can run the latest full version on my laptop or desktop, and leave a V12 or V13 Host Only component on my W2k and WXP machines.

Some of us still have to support some of these operating systems running inside embedded devices.

Drop support for these, and some people will start dropping your product.

Given all of the features you are breaking at present (customized Host, poor Group Policy Support (STILL), Poor Policy Support) loose this and my corporate licensing payments will be lost to you!

7014255349

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shyamjaiswal1980

How to install my team viewer in computer.

MrGreg

Never mind. I was able to download directly from the previous versions page. The links on the first page are wrong. They should point to version 14.2.56676 not 14.2.56673.

Unfortunately my new account does not allow me to paste the working links. So you will have to add https:// to the front of them and paste into your browser address bar.

dl.teamviewer.com/download/version_14x/14.2.56676/TeamViewerPortable.zip

dl.teamviewer.com/download/version_14x/14.2.56676/TeamViewer_Setup.exe

MrGreg

Hi Everyone,

I am trying to obtain a copy of 14.2.56673 for an XP box. As others have said. It is not possible to get that version on the previous versions download page. I am offered 14.7. Downloading from the XP box is not possible due to SSL issues with all browsers. Someone posted direct links to make it easy on folks. However they are broken and yield a 404 error.

I am looking for both the installer and portable versions. How can I obtain them.

Thanks

mats0916

@Esther

You really should change your announcement to clearly state that a license is needed to connect to older versions of TW.

"You can continue using the last supported version of TeamViewer – version 14.2 – on these operating systems. But please be aware that outgoing connections from TeamViewer can only connect to a remote device running the same or lower version of TeamViewer. This means you won’t be able to connect from Windows XP/Vista/2003/2008 to a remote computer running TeamViewer 15, for example. However, incoming connections to XP/Vista/2003/2008 from a remote computer with a higher version of TeamViewer are always possible."

The above paragrapph does not mentioon anything about a license being needed.

Thanks,

Mats

mats0916

Hi @Esther and team,

Quite annoyed reading this announcement with the latest developments of licensing and not being able to connect to older versions of TW without a license.

I have a headless Windows Home Server (basically Windows Server 2003) to which I used to connect using TW. I only use TW for my home network and thus does not need a license.

Changing operating system on my server is obviously not an option. And buying a license is really not an option either.

So I guess I have to look elsewhere for a remote connection software. Too bad because I always thought TW had a good pricing strategy but it seems TW are slowly pushing us free, home users into a licensing prograqm. And that strategy I do not like.

Regards

Mats

Esther

Hi Nio,

yes - with an active TeamViewer license on the account connections to TeamViewer 14.2 are possible.

TeamViewer 14.2 is the highest Version that runs on Vista/XP.

Without a license only connections within TeamViewer 15 are possible.

Nlo

My mom is running Windows Vista and TV 14.2 (last available). I am unable to connect to her TV from TV 15 as it says her version is old. However according to this: https://community.teamviewer.com/English/discussion/49687/sunsetting-active-servicing-of-operating-systems/p1 you are saying:

"incoming connections to XP/Vista/2003/2008 from a remote computer with a higher version of TeamViewer are always possible."

What gives? Should I be able to connect or is your statement above a mistake?

alpo52

I am devastated that Teamviewer has locked out Windows XP support for older computers. I have elderly relatives with older XP computers which I've accessed to help them for many years. They aren't able/willing to learn a new operating system, in addition to the fact that their computers lack the hardware necessary to support a newer operating system. Please continue to allow access to computers running Teamviewer 14 OR allow Teamviewer 15 to work with XP machines. Thank You!!

Chimgee1

goood

rbtech

Hi Esther,

Thank-you for letting us know the facts in regard to TeamViewer running on XP. Upgrading the operating system is always an option, but not in some cases. It is unfortunate that you have to have a license in order to use the older versions even though it is for personal use.

Again.... Thanks for clearing things up.

Esther

Hi @rbtech

You are right: If you are using TeamViewer for personal use only - you do not need a license.

However - on a device running XP you will not be able to use an unlicensed TeamViewer. I am not saying you need to buy a license but maybe check whether you can upgrade the OS to a newer version of Windows like 7, 8 or 10. Those versions are compatible with TeamViewer 15. See also Which operating systems are supported?

Thanks and best,

Esther

rbtech

I thought that you didn't need a license for personal use, as that is what I am using TeamViewer for. The XP version will not upgrade to 15 as it is not activally being serviced, so if I'm understanding your post, anyone using a version of TeamViewer which is less than 15 has to have a license in order for it to work, even if it is for personal use?

Esther

Hi all,

Thanks for your feedback.

Did you all make sure to have a valid license activated on your accounts when trying to make the connection to TeamViewer 14? Connections without a license are only possible within the latest TeamViewer version, which is version 15 at the moment. More info here.

For technical connection issues, please keep in mind that TeamViewer is no longer actively servicing Windows XP. However - you are welcome to contact our tech support (keep in mind that submitting a ticket requires a license). If they can help you - they will!

How to submit a ticket

Thanks and best,

Esther

PeterSuthers

I have the same problem, unable to connect to an XP computer that worked fine less than 2 months ago. XP PC has TV latest version available:14.2.56676.. Have tried from TV 15.10.5 on a Mac, & Win 10, also from another XP PC running TV 14.2.56676.

Also I get the misleading window telling me the remote PC neds TV update (it has the latest you provide) & offers to show me how to update it, this window can only be closed when I let it open Chrome & display how to update. No opetion to close the pointless window. Have you any idea how anoying that is?

rbtech

I have tried with the same TeamViewer version on a local XP machine as well as the remote XP machine, yet you still get the errors and no connection. I also tried connecting using a Mac to XP with the same versions, and got the same results. TeamViewer does work with the Mac to another Mac remotely. The problem I see is that either the TeamViewer software for XP has expired or the negotiation has changed within TeamViewers cloud (server), before reaching the remote machine. I would only hope that the engineers (developers) of TeamViewer would shed some light on this issue, as TeamViewer is a great product.

Ktulu789

@JoskaT wrote:
same problem when connecting from win7 (v.15.11.5) to wvin xp (v.14.2)

You need to have TV 14 on both sides. Maybe you can use the portable version on Win 7 but if you have the service running as TV 15 it will say that it is already running when you try to run TV14 (stop the service).

I don't have XP anymore so I can't test it out. But it used to work fine having on the W7 TV14 as server (installed as service) and on XP TV14 run from portable folder (decompressed .zip).

JoskaT

Hi,

same problem when connecting from win7 (v.15.11.5) to wvin xp (v.14.2)

thanks for advice

rbtech

Hi Esther,

Your message indicates that you can use the last supported version 14.2 on these operating systems as long as the remote is using the same version. This is not true as you get an "Unknown Error" along with the message for you to update to a current version". When you check for updates, the message reads that you are up-to-date. Both the local and remote computers are running the same version, and indicate ready for connection. When you try to connect, that is when you get the messages, which then aborts the connection. I wonder if the versions 14.2 and below have expired as they worked just fine on Windows XP until recently. Please let us know if any or all of these versions have ended or how a person can get past those messages in order to connect.