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Posted by
Electron

Ordered BLIZZ "Company" got "Crew" -

Hi there, 

I ordered BLIZZ "Company" got "Crew". I am quite certain that I clicked on "Company" and followed the process. After registrating my license, I noticed, that there was written "CREW" under my Account so I checked my billing and I got only charged for "Crew" too. So that is fine, but still I do need the "Company" version. How do I upgrade without paying the full amount again? I did contact them via their webpage right after noticing the mistake but no answer yet, which made me come here for help. I need to hold a meeting today with way more participants than "Crew" can do. 

Thanks in advance.

 

2 Accepted Solutions

Accepted Solutions
Posted by Blizz Staff
Blizz Staff
Solution

Re: Ordered BLIZZ "Company" got "Crew" -

You need to order Company. We will then cancel/refund the Crew one.

View solution in original post

4 Replies
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Posted by Blizz Staff
Blizz Staff
Solution

Re: Ordered BLIZZ "Company" got "Crew" -

I am watching it and will do it myself once I see the order. No other action needed from your side (besides ordering the company one).

View solution in original post

5 Replies
Posted by Blizz Staff
Blizz Staff
Solution

Re: Ordered BLIZZ "Company" got "Crew" -

You need to order Company. We will then cancel/refund the Crew one.

View solution in original post

4 Replies
Highlighted
Posted by
Electron

Re: Ordered BLIZZ "Company" got "Crew" -

Perfekt, how do I get the refund? With whom do I need to get in touch?

Highlighted
Posted by Blizz Staff
Blizz Staff
Solution

Re: Ordered BLIZZ "Company" got "Crew" -

I am watching it and will do it myself once I see the order. No other action needed from your side (besides ordering the company one).

View solution in original post

Highlighted
Posted by
Electron

Re: Ordered BLIZZ "Company" got "Crew" -

Great, unfortunatly I orderd with a different email adress than I used for my registration. Is that a problem? Which email adress do you need me to use to track my order? Thanks again so much for your help! 

Highlighted
Posted by Blizz Staff
Blizz Staff

Re: Ordered BLIZZ "Company" got "Crew" -

No, subscription account and user license are independent. I have sent you an email (address from your crew order)