Posted by ABER
Digon

"Please close Blizz and retry"

Dear,

 

When my clients try to download or run Blizz, the instalation file refuse to open. The message "Please close Blizz and retry" pops up whatever selection they choose.

Could you please have a look?

Kind regards

ARNBER

2 Replies
2 Replies
Posted by ABER
Digon

Re: "Please close Blizz and retry"

I found a work-around.

In order to run the instalation file, you will have to close the Blizz process running in the background. Press alt+ctrl+delete, manage activities and show more information. Then, close all processes with Blizz in the name. When they are all closed, you can run the instalation file without error.

But it would still be good with a permanent solution.. I don't know how I should explain above for all clients =/

Kind regards
ARNBER

Posted by Blizz Staff
Blizz Staff

Re: "Please close Blizz and retry"

Hi ARNBER,

To close Blizz on Windows one need to go to system tray, right-click on Blizz icon and choose "Exit Blizz". After that installation should go.

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