No one in my office can connect with Team Viewer today 21/08/2018.
Error: Not ready. Please check your connection
We are having the same issue. When I use **Third Party Product** to check on one of my remote PC's with TeamViewer loaded, my PC that is not connecting is displaying as connected on the remote PC.
This happened after updating to the latest build via the application - ver 13.2.14327 on Windows 10 1709.
Hi, We are all running Team Viewer Version: 12.0.95388.
We all have internet connection, only Team Viewer that is off line and customer stranded without our remote support.
My teamvewer panel (computers and contacts) is like christmas tree - almost everyone change status every now and then and I can connect only to a few (they have latest tv)
Same here. I noticed that my firewall started to mark TV as "threat" and block it - i wonder if they have been hacked or something.
If i make a specific "allow" rule for TV application thigns get better but not perfect as yesterday.... whta happened?!?!?!
We are all still off line here. More support calls coming in and nothing can be resolved. How do I get a direct response from Team Viewer for an answer or solution?
Mine also not working. The guy sitting right next to me on the same network is having no issues.
Please sort this as we do support and rely on TeamViewer for everything
We're experiencing the exact same situation as Helgard25. A colleague doesn't have any problems while I can't connect with any of my TeamViewer installations.
I'm trying to connect to both master3.teamviewer.com and master9.teamviewer.com with both TeamViewer 11, TeamViewer 10 and TeamViewer 6. All three result in the same error.
We have the same problem. The message occurs as soon as we open Team Viewer. Even though our internet connection is established and works correctly
I also facing this issue, already tested uninstall and install back. Problem still persist and tried off firewall also same...
Hi im from Philippines and i cant connect too. i keep getting the not ready please check your connection even when i have a internet
Also facing the same issue here "Not ready. please check your connection."
I have tried the following with no luck resolving this issue:
If someone has a way to bypass this until they have fixed the problem please let me know.
> Go to Extras
> TeamViewer server: Configure
> Change server name to master7.teamviewer.com
> Leave password field empty
> Restart TeamViewer.
adding master7.teamviewer.com not working fo me :(
disabling antivirus/firewol does not help either
DeleriumRu, i think it's quite obvious is not working.
The server should be easily under heavy load ;).
I think the best is: wait!
Thank you for your updates and reports in this thread.
To give you an update from our status page: A fix has been implemented and we are monitoring the results.
[UPDATE: The incident has been resolved.]
Please feel free to post your updates whether it works again in this thread.
Thanks a lot for your help!
Teamivewer 13 is still down for us too (we're also in Asia). Changing the DNS or the server address in the advanced settings doesn't help, we still get the "please check your connection" message.
I hanve the same with you. i 'm in China .i have try anything solution,but not work ,only use vpn ,this can work ,may be it's server is bad in Asia
same here. my other computers that i havent been able to update and are still using 13.2.5287 are just fine. mix of windows 7 and windows 10. location Philippines
HI, we're in Florida and just lost connection to teamviewer. Port 5938 is allowed through on the firewall, I've added master - master16.teamviewer.com to our whitelist on openDNS, the ip range 18.104.22.168 - 22.214.171.124 is allowed through our firewall.
Teamviewer still shows no connection.
I'm able to ping all the servers and get replies.
thank you for your messages.
To who is still having issues with the connections, we made some changes on our network, could you please restart the TeamViewer service and check again?
Please let us know, thank you.