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Posted by
Photon

Complaint on alex

Been 2 weeks since Alex has tried to service my computer. He did nothing but lock me out of my computer. He doesn't call me. I have no number for him. I'm mad! So mad I'm going to trash your name on facebook and everywhere else. Better get a hold of me soon. He isn't wanted by myself ever, do not have him contact me. Someone intelligent would be good!
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1 Accepted Solution

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Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Complaint on alex

Hi Ginger,

TeamViewer does not offer remote support and we certainly would not have locked you out of your computer.

TeamViewer GmbH is a company based in Germany, which develops a remote support tool. We would never make cold calls to private users unless they have contacted us in regards to the usability of our application (TeamViewer). Although TeamViewer is a commercial product, it may be used for free if it is used in a private, non-commercial context (for example, for helping friends or family members with computer problems).

If you have been contacted and offered support from someone claiming to be TeamViewer, you can contact us at fraud@teamviewer.com

Regards,
-Scotty

Senior Moderator
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1 Reply
Highlighted
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Complaint on alex

Hi Ginger,

TeamViewer does not offer remote support and we certainly would not have locked you out of your computer.

TeamViewer GmbH is a company based in Germany, which develops a remote support tool. We would never make cold calls to private users unless they have contacted us in regards to the usability of our application (TeamViewer). Although TeamViewer is a commercial product, it may be used for free if it is used in a private, non-commercial context (for example, for helping friends or family members with computer problems).

If you have been contacted and offered support from someone claiming to be TeamViewer, you can contact us at fraud@teamviewer.com

Regards,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?

View solution in original post