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Error Message - Ignore Report Reopen and Display Parameters

Why is my TeamViewer popping up on my computer and on my aunts with the same problem report/error message? Suddenly it says "Ignore" or "Report" or "Reopen" everytime we open the program and no matter what you select it closes and then reopens itself. It seems like it's a bug? We both tried redownloading, and all other options we could think of. Thoughts?

Also - when I redownloaded, I not only got the error message described above but it kept getting stuck on the initial connecting step related to visual display parameters...

Any help is greatly appreciated!