How do you make it so multiple agents can be called for help?
NKMads
Posts: 2
Hello
We are 2 IT Support workers in our small business, with around 70 end-users to support atm.
How do we make it so that, the both of us, can be called for support? I was thinking something along the lines of them being able to use the QuickSupport and it would call both of us. Like, assign a channel group for that module.
Do we need to do the AD rollout? Does every end-user need a teamviewer account? Or do we need to do something with the host module in the mgt console?
Could it be because we're both admins so we can't assign user requests to eachother?
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