Highlighted
Posted by
Electron

Lost Audio

I am using the free version (15.4.4445) on both my macbook air, and someone else's macbook pro. It works for a while, then I can no longer hear the other person. I can still see their desktop, we can still see each other, but the speaker icon under the other person's visual goes grey  with a large x next to it. It says to turn the speakers on. Neither of us have changed anything. The only way we can get the audio back is to shut down and connect again. Then a few minutes later, audio goes out again. Any thoughts?

SPEAKER.png

 

1 Reply
Highlighted
Posted by TeamViewer Star
TeamViewer Star

Re: Lost Audio

Hi @zoma2001 

You have enabled the voice over IP and I remember that in some cases this changes the transferred sound settings. Can you try to change this option please and see what will change?

Best regards

Pro