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Posted by
Digon

Mouse not working on remote machine

So far I have encountered two machines were the mouse has simply stopped working remotely when previously it was fine (the keyboard continues to work). Both are running Windows 10, one is domain connected, one is not, one is 1909 and the other 2004. Both have the latest version of TeamViewer host installed. Both have ESET installed. TeamViewer has been uninstalled cleaning saved settings and reinstalled on both. I've also used Revo to ensure nothing was left behind. On the stand-alone machine I installed v14 when reinstalling and had the mouse working ever so briefly. I also removed ESET on the stand alone machine and it did not make a difference. Full access is enabled on both machines.

Has anyone else encountered this? Does anyone have any further suggestions as to how I might resolve this?

1 Reply
1 Accepted Solution

Accepted Solutions
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Posted by
Digon
Solution

Re: Mouse not working on remote machine

As it turns out the mice connected to both machines were faulty, and once replaced, TeamViewer began to work as expected. Interestingly, both mice were wireless, and when using the computer directly would appear to be functioning normally, although the non-domain machine gave one very specific clue to suggest that the mouse was the culprit.

View solution in original post

1 Reply
Highlighted
Posted by
Digon
Solution

Re: Mouse not working on remote machine

As it turns out the mice connected to both machines were faulty, and once replaced, TeamViewer began to work as expected. Interestingly, both mice were wireless, and when using the computer directly would appear to be functioning normally, although the non-domain machine gave one very specific clue to suggest that the mouse was the culprit.

View solution in original post