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Posted by
Henagon

Not possible to remove an authorized device

Hi,

I'm using a Business licence.
I have to remove one of my 3 authorized devices but I get an error message which is - in French : "Aucun transfert de licence restant" (no licence transfer remaining) and the device still remains so I can't add another (different) one.

Could one of the staff members help me please ?

Thx

C. Quémeras
[The personal information has been removed.]

2 Replies
2 Replies
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Posted by Moderator Moderator
Moderator

Re: Not possible to remove an authorized device

Hi @cquemeras ,

Thank you for your post.

Unfortunately we cannot answer specific questions about your license.

Would you please reach out to our support team directly so they may further assist you? You can find local numbers here.

Thanks in advance.

Best regards,
Yuri

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Posted by
Henagon

Re: Not possible to remove an authorized device

Le 25/02/2019 à 02:45, TeamViewer Community a écrit :
Hi cquemeras,
    Hi Yuri,

Hi @cquemeras Thank you for your post.
Unfortunately we cannot answer specific questions about your license.
Would you please reach out to our support team directly so they may further assist you? You can find local numbers here <http://bit.ly/1rtf76s>.
Thanks in advance.
Best regards,
Yuri
   Thanx I'll call tomorrow morning !
Best regards,

  Cyril Quémeras
[email removed per Community Guidelines]