Not possible to remove an authorized device

cquemeras
cquemeras Posts: 2
in General questions

Hi,

I'm using a Business licence.
I have to remove one of my 3 authorized devices but I get an error message which is - in French : "Aucun transfert de licence restant" (no licence transfer remaining) and the device still remains so I can't add another (different) one.

Could one of the staff members help me please ?

Thx

C. Quémeras
[The personal information has been removed.]

Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @cquemeras ,

    Thank you for your post.

    Unfortunately we cannot answer specific questions about your license.

    Would you please reach out to our support team directly so they may further assist you? You can find local numbers here.

    Thanks in advance.

    Best regards,
    Yuri

    Former Japanese Community Moderator
  • cquemeras
    cquemeras Posts: 2
    Le 25/02/2019 à 02:45, TeamViewer Community a écrit :
    Hi cquemeras,

        Hi Yuri,
    Hi @cquemeras Thank you for your post.
    Unfortunately we cannot answer specific questions about your license.
    Would you please reach out to our support team directly so they may further assist you? You can find local numbers here <http://bit.ly/1rtf76s>.
    Thanks in advance.
    Best regards,
    Yuri
       Thanx I'll call tomorrow morning !
    Best regards,


      Cyril Quémeras
    [email removed per Community Guidelines]

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