Phishing - What is TeamViewer doing to combat Phishing attempts that use QuickSupport?

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Bardi
Bardi Posts: 6 ✭✭
in General questions

A few days ago, one of my clients fell for a phishing email.  Part of the attack was to have my client install QuickSupport and let the bad actor into the laptop.

What is TeamVieiwer, as a company, doing to protect or seek justice for end-users that are affected when these criminal acts use QuickSupport?

BTW, I submitted a Support Ticket yesterday, almost 24 hours ago, but have heard nothing except that my Ticket was received.

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  • JoshP
    JoshP Posts: 894 Community Manager 🌍
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    Hello @Bardi 

    Thanks for the feedback.

    Unfortunately, software like ours is sometimes abused by scammers. Please know we take these matters very seriously - You can find more information on steps taken, as well as international organizations we work with to mitigate this type of fraud, here.

    Anyone affected by such a scam can also report the encounter here.

    You can also find more information in our Knowledgebase article, TeamViewer and Scamming.

    Josh P.

    Senior Community Moderator

    ---

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