Re: Turn off unattended access

Huntsman
Huntsman Posts: 3
in General questions

I used TeamViewer a year or so ago and I thought the default installation was the the Client/Pal you are helping had to let you in (accept you the Server/Controller).

The other day I set a pal up with teamviewer and he said that I just connected and that he had no warning that I was connecting.

Obviously we exchanged ID and Password over the phone.

He should have been warned that I was connecting and been given the option to refuse.

Where is the option to stop auto/unattended access?

Thanks.

 

Comments

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Huntsman

    Thank you for your message. ?

    If you exchanged the password via the phone, then we are the in attended access context.

    Of course you can set up unattended access and disable it. ?

    You will find all the information you need in our Knowledge Base article here: Secure unattended access to devices

    You will also find all the information about how passwords work in a TeamViewer context here: All about passwords

    I hope this could help. ?

    If not, do not hesitate to ask your questions here.

    Cheers,

    Jean

    Community Manager

  • Huntsman
    Huntsman Posts: 3

    Thanks for your reply.

    It seems I have not expressed my requirement correctly.

    I have done a test using a spare PC, lets call the spare PC myPal.

    When I connect to myPal via Teamviewer I get instant access to myPal, this should not happen!

    myPal should get a warning that I want to connect to myPal's PC; then mPal could let me in or refuse.

    Thanks.

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @Huntsman,

    Thank you for your these additional details.

    There can be two reasons why a connection establishes with a simple click to a remote computer:

    1. The personal password of PC MyPal you saved in the proprieties in your Computers & Contacts list is the same as the one set up in the Security Options of PC MyPal. In this case, you need to remove one of the two passwords:
      TeamViewer options2.png
    2. You have enabled Easy Access for connections to PC MyPal. In this case, please open the TeamViewer Options of PC MyPal, go to Extras → Options → Security and untick the Easy Access box:
      TeamViewer options.png

     

    If you want that the remote PCs you are connecting to get a warning and have to authorize your connection, you need to use the Remote control prompt for confirmation button:

    3.png

    Now, you should have all the information to sort this out. ?

    If not, please let me know!

    Cheers,

    Jean

    Community Manager

  • Huntsman
    Huntsman Posts: 3
    That is exactly what I want to achieve. The user/MyPal should not suddenly see me messing with his/her PC. I would like MyPal to get a warning.
    Is your solution on the client/MyPal side or mine/server?
    I cannot see the option you show Remote control/prompt for confirmation ;(
    I'm using the free version as I am only occasional user and none profit user.
    Please note:-Grant easy access has never been on.
    Thanks for your help so far.
  • Lled
    Lled Posts: 2 ✭✭

    Hi,

    I like the "prompt for confirmation" option. I have a lot of TeamViewer Host installations in my organization. Is it possible to enable this option by default? Also for local connections (via LAN)? 

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