See black screen on remote computer when accessing on Dell XPS 4K laptop
Options
lkarraker
Posts: 3
When I run Team Viewer on a 4K laptop, it connects to the remote computer, but I just see a black screen. The "black screen" computer is HD.
If I connect to the same computer (HD) from a different laptop, I can see the screen just fine.
I have tried both versions 13 and 14.
Any ideas?
0
Best Answer
-
Any chance you're running Duet on the affected laptop?
6
Answers
-
Any chance you're running Duet on the affected laptop?
6 -
Yes, I am!
After I saw your reply, I tried disabling Duet at startup and restarting, but I still get the same black screen.
Do you have a fix?
0 -
I searched for Duet in the forum and saw a post to disable hardware acceleration. That fixed it.
Thanks SO much!
0