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Teamviewer Quick Support Incompatible

I keep trying to access iphone/ipad from my computer using teamviewer to connect to teamviewer quicksupport but the quicksupport says teamviewer versions are incompatible. Please help

4 Replies
Posted by Community Manager
Community Manager

Re: Teamviewer Quick Support Incompatible

Hi @Simpolwon

Can you tell us, which versions you are using on your devices?

Please make sure, that you are using the latest version on your computer and your iPhone/iPad.

Thank you, Esther

Community Manager

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Posted by

Re: Teamviewer Quick Support Incompatible


I have same problem using v13.0.281 on chromebook and v13.0.7847 QS on android , both installs are the latest version. I also get message "Unfortunately a connection to this device is not possible with this version of Teamviewer"  on the chromebook. 


Posted by

Re: Teamviewer Quick Support Incompatible

I am having the same problem with my Ipad and Linux as well. 

Posted by Moderator Moderator

Re: Teamviewer Quick Support Incompatible

Hello @webiflex,

As we say...better late than never! 😇

We are happy to announce that you can now share the screen of your devices running ChromeOS. 🙌

If you want to connect via unattended access, please use the TeamViewer Host.
If you want to connect spontaneously, please use the TeamViewer QuickSupport.

You will find the download links here:

Alternatively, you can also download these versions directly on our website here: TeamViewer for Chrome OS

Please also find additional information here: Supported platforms - Chrome OS 

Feel free to share your feedback!

Have a good end of the week. and stay safe! 🍀



French Community Moderator

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