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Photon

Unable to Move Computers to Different Group

Within the last 72 hours, several computers were upgraded from TeamViewer 10 to TeamViewer 15.8.3 in an attempt move these devices into different groups.  After successfully updating to TeamViewer 15.8.3, when attempting to move these devices into a different group an error message appears stating, "The device is running on an outdated version of TeamViewer.  In order to move this device, please update it to the latest version of TeamViewer."

Thus far, we have not been able to find a solution and were reaching out for assistance if anyone has seen this message before and successfully resolved.