Could you please give some more details about the operating system you are trying to gain access to?
It is a MacOS? If yes, did you enabled the Screen sharing capability from the Privacy settings menu?
It is something else?
Could you upload a screenshot but first hide the ID and Password?
Thank you and I'm waiting for your reply
Thanks for your quick reply.
The remote site is a PC using up to date Windows 10.
I was able to log in to a different site on the remote site and get both video and sound, no problem. I can log in to this site directly using a foreign VPN. However the first site blocks access to VPN's. Could this be the issue?
Thanks for your interest.