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Posted by
Henagon

connect.teamviewer.com address redirecting

I'm about to start my first session with a client where I will control their system to sort a issue. The Teamviewer support video states that I tell my client to visit connect.teamviewer.com to download the small programe to enable connection. However, when I test the address connect.teamviewer.com all it does it redirect to the Teamviewer homepage. What am I doing wrong?

Many thanks!

3 Replies
1 Accepted Solution

Accepted Solutions
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Posted by Community Manager
Community Manager
Solution

Re: connect.teamviewer.com address redirecting

Hi @connectcreative

Thanks for using TeamViewer. 

When you are going to connect.teamviewer.com there will be a download of the TeamViewer QuickSupport .exe-file.

Can you ask your connection partner to start this module? (It should be visible in the Download area of his computer.)

After starting the module you should be able to connect to him.

Otherwise, you can also create your own customized QuickSupport modules in the Management Console and send the link directly to your customer (requires a TeamViewer license). You´ll find some articles about it in the Knowledge Base.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.

View solution in original post

3 Replies
Highlighted
Posted by Community Manager
Community Manager
Solution

Re: connect.teamviewer.com address redirecting

Hi @connectcreative

Thanks for using TeamViewer. 

When you are going to connect.teamviewer.com there will be a download of the TeamViewer QuickSupport .exe-file.

Can you ask your connection partner to start this module? (It should be visible in the Download area of his computer.)

After starting the module you should be able to connect to him.

Otherwise, you can also create your own customized QuickSupport modules in the Management Console and send the link directly to your customer (requires a TeamViewer license). You´ll find some articles about it in the Knowledge Base.

Best, Esther

Community Manager

Did my reply answer your question? Accept it as a solution to help others.

View solution in original post

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Posted by
Henagon

Re: connect.teamviewer.com address redirecting

Hi Esther,

Thanks for getting back to me so quickly, aporeciated!

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Posted by
Photon

Re: connect.teamviewer.com address redirecting

I know this is an older thread, but thought I would try my luck.

If I go to get.teamviewer.com, it downloads at 14MB (taking about 90 seconds on the work computer) and then I run it.

If I go to connect.teamviewer.com, it downloads a similar sized file, but only takes about 5 seconds.

What is the difference betweem 'get' and 'connect'? And how do I customise my Quicksupport module that it dwonloads the 'connect' version so that clients can access it faster?

Cheers

Chris