I just bought a license with another email, but i forgot the password i made month ago and i cannot reset the password in order to activate it,
it prompts me error ...... please contact me so i give you my email adress and send me a new password and i will activate the soft,
i did , like 10 attempts to reset the password and it prompts me errors...
Please answer me
Solved! Go to Solution.
I have had to advise a colleague to to delete and reinstall Teamviewer.
He has since been waiting SEVERAL hours for "password reset" email to arrive.
(I have confirmed that such is NOT in his Spam folder)
How much longer should he wait? ... or please, how does he re-apply for such confirmation? Thank you. (Both master & remote pcs are Windows 10)
UPDATE: - subsequent to the above issue my colleague receives the following problem; -
The reset password website show this message when my friend submit his new password
"An unexpected error occured: mWipHsPZBDF-3--30-be6"
or is there a way to transfer the license i made with the other email adress to this one ?.
Thank you for bringing the issue to us in the community.
We are checking the issue internally. In the meantime, if you have a license, please call our support team so they will follow up individually.
With regards to the license transfer, there are 2 meanings:
In order to clarify your request and follow up with you individually, I would recommend to contact our support team as this assistance will include your personal information.
I apologize for the inconvenience caused.
Thank you for all of your feedback and we value your input to the community.
If you faced the same issue earlier, please try it again. It should work now.
I apologize for any inconvenience caused.
Japanese Community Moderator
Did my reply answer your question? Accept it as a solution and like the post to help others.