update problem - SSL check error

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TDittrich
TDittrich Posts: 1
in General questions

 Hello,

I have an problem to update my TV Client to the latest Version.
I found this in my TV Logfiles. Which CA is needed?  

2017/09/17 11:10:45.565 10832  9124 G1!! CWinHTTPHelper::StatusCallbackSecureFailure: Cannot check if ssl certificate is revoked, Errorcode=997
2017/09/17 11:10:45.565 10832  9124 G1!! CWinHTTPHelper::StatusCallbackSecureFailure: Signing CA is untrusted or invalid, Errorcode=997
2017/09/17 11:10:45.576 10832  9124 G1!! UpdateBase::OnDownloadFinishedUpdateFile - CInetDownload::ThreadRun - ErrorReceiveResponse 12175

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  • exoshop
    exoshop Posts: 1
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    I know this thread is old but I had the same problem. Some PCs on my network have strict rules. I'm using a Fortigate NGFW. To make it work, I had to whitelist those websites used by TeamViewer (status and SSL verification) on my webfilter list.

    - status.thawte.com

    - *.digicert.com

    Not sure about those;

    - ocsp.sectigo.com

    - *.comodoca.com

    Hope this will help someone :)

    Best regards

Trustpilot

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