2018-08-21 Not ready. Please check your connection

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

I'm on windows 10.

I exited the Teamviewer program, went into the services panel and stopped the Teamviewer 13 service. Started the program up again. 

Still no connection. 

I also re-installed the teamviewer application, that did not help. 

Highlighted
Posted by
Photon

Re: 2018-08-21 Not ready. Please check your connection

Still not working for one of our clients.

[Logfiles removed by Moderator]

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Still can't use Teamviewer 13 in Hong Kong. Teamivewer 6 works, though (and didn't get affected, as much as I know).

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

it's seems to work now, thank you.

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

We're still having issues in South Florida. An agent next to me is able to login to the teamviewer 13 application and see all the contacts. Another agent in a different city just lost connectivity after rebooting their computer. 

It seems the connectivity issue comes up after a computer is rebooted. Nothing has changed on our network and we're able to ping all the master.teamviewer.com servers from our work stations. 

Highlighted
Posted by Community Manager
Community Manager

Re: 2018-08-21 Not ready. Please check your connection

Hi all,

I wanted to share our Statement on recent outages with you directly:

Dear TeamViewer User,

We would like to thank you for your patience and understanding while we worked to fix the issue that led to service outages in the past days.

Be reassured this issue has been resolved and our engineers are currently monitoring our systems to ensure that the situation is completely mitigated.

We understand that you rely on our service and we apologize sincerely for the disruption caused by the service outages.

For the latest information and status updates please visit https://status.teamviewer.com/ .

Sincerely,

The TeamViewer Team

Thank you all for your understanding and the reports you provided! I appreciate the help you provided to mitigate the issue.

Best, Esther

 

Community Manager

Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button. Find more information here: Knowledge Base | Community Blog | How to get started

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Still not working for me, been over two weeks now, works fine on my desktop and my phone, but not on my laptop, very frustrating :(

"Not ready. Please check your connection"

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

Just had this issue pop up today. I've uninstalled/re-installed, disabled anti-virus/firewall and still no luck. I've tried all the suggestions but nothing seems to work. 

It's working fine on other PC's and Macs in our environment. 

Thanks

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

My TV is not working now as well its been over 20 days and won't connect on my laptop but other devices fine.

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

Thank you for fixing it, it works now for me.
Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

It stopped working again today... not sure what it going on.

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

i am having same issue, Not ready. check your connecttion. could any one help on it ?

Highlighted
Posted by
Electron

Re: 2018-08-21 Not ready. Please check your connection

This started happening to me on 12/02 for no apparent reason.  

Tried rebotting, uninstalling, disabling antivirus/firewall, configuring IP address, using master7.teamviewer.com...nothing works.  

Can someone please recommend an alternative product?  This is unacceptable and TeamViewer refuses to help.  

Highlighted
Posted by
Henagon

Re: 2018-08-21 Not ready. Please check your connection

I had the same problem and i solved it.

After I did everything from open ports to disable firewall, uninstall, instal etc.  As the message say "check your connection". So I did.. but first i checked the speed, it was ok 80Mb/s UP , 90Mb/s Down so I thought there is no problem.. but after that I sed to me search deeper in the connection. I installed whireshark and I found some TCP low performance problems on TeamViewer ports. I stoped my LAN connection I made a hotspot wit my phone 14Mb/s and it worked.. Redi to connect and I got the ID and Pasword instantly :D. I changed my DNS server on my LAN conection and now it works fine on LAN. So make shore you have a GOOD internet connection . Good luck!