Posted by MB
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Can't find it either. I submitted feedback, but I doubt they even take that seriously. The issue is also present on PCs. Actually, I noticed it first on a PC I was using, and worked around it by selecting the mixer device; Obviously, I can't work around it on the Mac using the same method; it's pretty annoying.

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @mizu5588,

Unfortunately, I was already on Sierra myself when this issue started happening (e.g. after upgrading TeamViewer to 12.0.78517), so I never even saw the AirPlay option in the Audio properties to begin with.

When you posted your workaround, I told to myself that maybe I needed to have an available AirPlay device on my network for this option to appear, so I didn't bother investigating further.

I don't know why the AirPlay audio device is no longer available when running TeamViewer on Sierra, although it was possible to select it in El Capitan or earlier versions of OS X.

Honestly, though, I personally believe that the best workaround to resolve this "audio ducking" issue is to simply downgrade TeamViewer to it's previous release, at least for now.  Refer to @Julia's post earlier in this thread if you need to download the previous release dmg file from an official source.

Hope this helps !

Kind regards,

SkyLukeQc

Posted by MB
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Actually, I just read this issue has been identified as a bug by the developers (mentioned at the very bottom of page 2 of this thread by a TV rep).

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @MB,

Indeed, and this will most probably get fixed in the next release of TeamViewer.  We just need to be a little patient for now and use the workaround if required, which involves downgrading TeamViewer to its previous release (see previous posts).

Kind regards,

SkyLukeQc

Posted by ntw6tori
Electron

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Very anoying problem.

I also downgraded the teamviewer version and now it works again.

Posted by TVUser-2770
Electron

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I have the same problem....but I don't have the previous version anymore....any idea where I can find download the previous version again?

Posted by MsKbey
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down


@TVUser-2770 wrote:

I have the same problem....but I don't have the previous version anymore....any idea where I can find download the previous version again?


If you scroll up in the thread @Julia posted a link to the download

Posted by MsKbey
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down


@TVUser-2770 wrote:

I have the same problem....but I don't have the previous version anymore....any idea where I can find download the previous version again?


the post is on page 3 for me.

Posted by kileyohl
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I use same setup as OP- Access TeamViewer on my OSX Sierra machine to login to my Windows 10 PC. On most recent upgrade, however, it started killing the volume on my MAC - (Possibly the remote PC also, but noticed because I am usually listening to music either by streaming or through iTunes Podcasts on my Mac while remote connecting out to my PC.) - Here is what I thought was weird, though-  I have played around with the sound settings on for my remote connection on PC- (Play remote PC sounds / Not, etc...), AND I've ruled out the issue being using a 'chrome app' version of TeamViewer vs OSX App. And even tested if it is only blocking sounds that are from my Chrome 'browser'- (ie: I am doing Napster Streaming via Chrome VS playing a downloaded local podcast file on iTunes), and even headphones VS Mac Speakers. It appears to just completely mess up at the point of the output of ANY sound when running an active Teamviewer SESSION is running - Reducing to very minimal sound from my Remote PC or Mac, but no issues when TeamViewer is running in background with no connected session open. Really hope this helps! Been using TeamViewer forever and LOVE it. It's an ESSENTIAL tool -especially for MAC users who are forced to do something on a PC from time to time!

Posted by kileyohl
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

VERY INTERESTING- Saw this after my reply a moment ago. Turning up the volume did NOT fix the problem for me, HOWEVER, I had recently installed SOUNDFLOWER on my Mac, so when on the TV Audio Preferences, I changed the SOUND PROFILE it was wanting to use to use my 'non-default' (just picked the Soundflower 64bit), my sound on my Mac came back fully!

Posted by life
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

It's amazing this has been a known issue for this long and they haven't put out a patch or anything. It should be fairly obvious in their code where the volume is being lowered. I'm not a master programmer, but this should be a simple fix. Their entire user base is affected and there's no rush to fix it. Astounding.

Posted by Jakob
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I never posted back, apologies for that, but the method described by @SkyLukeQc, i.e. fully uninstalling TeamViewer through the Preferences Menu, then reinstalling using the installer posted by @Julia, also did the trick for me.

 

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Thanks for the update, @Jakob !

Glad you've found this thread and that the proposed workaround, which remains valid until a definite fix / new version of TW becomes available, has helped you overcome the issue.

Have a good day !

Regards,

SkyLukeQc

Posted by life
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I tried the Julia link to the previous version but it's not there anymore.

Posted by TerryG
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Yes, please release a patch or repost the Julia link.

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Julia,

Some users reported that the link you provided earlier in this thread to download the previous version of TeamViewer for Mac (https://teamviewer.app.box.com/s/dxepzexznsihyteax42n74xuc9puwmn5) doesn't seem to work any longer.  Indeed, when I tried to access the link myslf a few seconds ago, here's the message I received :2017-07-08_01-25-14.png

Maybe the Box link expired, or the file has been removed / unshared by mistake, I'm not sure.

Could you look into it and provide us a new link to build 12.0.75813 while we wait for a post-12.0.78517 build in which the reported "audio ducking" issue is fixed ?

Thank you very much in advance !

Kind regards,

SkyLukeQc

 

 

 

Posted by Zen
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi,

I found another link here: http://teamviewer.fr.uptodown.com/mac/telecharger/1510547

as Teamviewer is not able to share the old running version anymore..

I'm really disappointed with the teamviewer "no" reaction on this post touching MAC and Windows version.

There is really no official reaction on the entire subject relating a BUG on the official Teamviewer community page, perhaps nobody from Teamviewer is at all reading this forum !!!

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Zen (a.k.a. Dom),


[...] There is really no official reaction on the entire subject relating a BUG on the official Teamviewer community page, perhaps nobody from Teamviewer is at all reading this forum !!!

Allow me to kindly disagree with you.  You may consider reading the whole thread before making such statements or assumptions...

There are at least 2 different staff members, namely @Scotty and @Julia, that have not only acknowledged the issue and reported it to their development teammates, but also provided us help to determine the root cause of the problem and then a temporary workaround in the form of a download link to the previous TeamViewer build for Mac, which didn't have this "audio ducking" issue.

All members of the community that have followed the advice to downgrade from build 12.0.78517 to 12.0.75813 are doing just great.

I'm pretty sure that the reason behind the link shared by @Julia no longer working is accidental and will probably be fixed / replaced soon enough.  You posted a link from an unverified external source which is similar to what @RoxTeddy has shared with us some weeks ago (see earlier posts).  You can use it if you want, but don't blame the guys at TeamViewer if you catch a virus or any sort of malware...

Anyhow, I'm just trying to say that a little patience goes a long way, particularly if you're using TeamViewer for your personnal use, e.g. for FREE.  I personnally believe it's an incredibly usefull piece of software that does what it was designed to do very efficiently.  Unfortunately, as it's the case with most programs, it isn't immune to bugs...  But I'm sure the issue that was reported in this forum has been duly noted, documented and sent to the development / maintenance team, and it will eventually be resolved in an upcoming build of TeamViewer.

No hard feelings !

Kind regards,

SkyLukeQc

Posted by Zen
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi SkyLukeQc,

 

you are right some teammember posts a reply, but over 1 month to fix a bug wich is visible in 2 clicks ater starting a TV session.

Just for your info, the link I posted is the only I found after the "miss deletion" of the "official" link.

Just for your info.. I'm paying over 4000 € per year (due to nice new version every year that force us to be compatible with our customer and keep the latest version) the license to use it for busness and a not working audio is for us a big issue if I cannot skype with my clients during a remote session.

So I understand that you want to moderate the chat , but just considere that no offical download on the Teamviewer page: https://www.teamviewer.com/en/download/mac/ and no notice that latest version has a bug and keep customer the choice to decide what version they want is a Teamviewer misconsideration of their "Business" customer.

But because as first approach you mention that we use it for "Free" is the main point of view for Teamviewer and that they consider that the biggest part of user are non commercial, so the new release politic is set according this basic point of view..." why complain it's free.. be happy".

To be honnest I'm waiting since over a month 2 things. An new release fixing the Bug and an official download link to give the customer paying a licence a chance to use what they pay for in a decent time frame.

 

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hello @Zen,

I sincerely apologize.  After reading your reply, I realized that I made some statements and assumptions myself (!!) regarding the type of TeamViewer license(s) you have...  I must admit that I was wrong in doing so and I'm really sorry about that.

I now totally understand your frustration.  If I were a paying customer, and even more so if I had to pay that kind of money every year, you can be sure that I would CALL TeamViewer's Support and do my best to escalate this issue at the highest possible level.  Heck, if my own business depended on it, I'd certainly go even further (e.g. formal notice) to have this corrected as soon as possible...  Have you taken any of these steps yet ?

I also agree with you on the following : at least a set of earlier builds should be available for download on the support page of TeamViewer's website.  I can think of a million reasons (well, maybe only two or three actually) for someone wanting to install and use a specific version and build of TeamViewer rather than the latest and (not necessarily always) greatest.  You got my vote on that one !

Thank you for sharing your thoughts and frustration with us.  It added a new perspective to this thread.  And I apologize once again for making assumptions I shouldn't have.  I do feel a little "protective" of this product because I like it so much, but I may have overstepped a little bit this time around...

All the best !

SkyLukeQc

Posted by TeamViewer Staff
TeamViewer Staff

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi all,

The download link in my previous post should work again.

I will also post the link here:

Download previous Mac version

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
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Posted by ed1
Photon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I also experienced this problem, my solution was to change the microphone and output devices in TV preferences. I set them to a Soundflower aggregate device, returning the audio to normal level.

This is useful if you don't need remote sound from your TV session. 

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Thanks @ed1 !

This was indeed identified as a possible option / workaround in an earlier post to this thread.  Glad to read that it works out for you too !

Regards,

SkyLukeQc

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi all,

We published a new version with a fix. Please install the new version and post your feedback here.

Thank you in advanced

Julia
Senior Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by pplaisance
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi Julia:
I can confirm that this version does not suffer from the issue with audio ducking during a remote control session for me.  Thank you for sticking with this issue and following through with an update.

Posted by mizu5588
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

initially i had issue. But i went to preferences and changed to standard playback device and that seems to remedy. So may want to state somwehere that it needs to be set that way.

Posted by Jayce
Digon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I can confirm too that the new update fixed the issue.

 

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

The waited for confirmation that an update would fix the sound issue and just installed a higher number: 12.0.80984.

The mute sound issue is indeed solved but it is now a different effect: as soon as yoy start TV, the sound is set to max volume. Less annoying as one can just turn the sound a bit lower, but still there is some interference with the sound settings.

This is on mac OSX 10.12.6

Posted by terzo
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I am still having the issue even after updating. I tried to change the speakers and microphone settings to standard playback device and standard recording device, but they revert back on their own. 

The version I have is 12.0.80984 with a business license running on macOS 10.12.6

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Julia !

Thank you very much for keeping us on the loop and notify us about the new TeamVierwer's release that should resolve the issue.

I'll give it a try as soon as possible and add my comments to this thread shortly after.

Kind regards,

SkyLukeQc

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @mizu5588,

Indeed, if any device other than the "standard playback device", or even the "built-in output" in my case (as I'm currently using a pair of USB headphones to play music on my Mac while controlling another computer through TeamViewer) is selected in the Audio (Conference Call) preferences, the audio ducking still occurs, which may well be the desired effect.  

In other words, if the device you're currently using to, say, listening to music is also the selected device for Audio Conferencing in TV, audio ducking will occur.  If you select a different device, then no ducking occurs.  If you select the "standard playback device", even if this standard device is actaully the same as the one you're listening music on, no ducking will occur either, and I believe this last part is what has been fixed.

Note that these are only my early conclusions to the tests I've been running so far .

Thank you very much for your contribution to this thread !!

Kind regards,

SkyLukeQc

Highlighted
Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Szienz,

I think I'm also able to reproduce this new behavior, but I'm not sure yet what "sound output device" combinations (macOS Sound settings vs TeamViewer's Audio (Conference Call) settings) lead to this volume boosting effect...

I'll try to spend some more time on this later today.

Thank you very much for your contribution to this thread !!

Kind regards,

SkyLukeQc

 

12 Replies
Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @terzo,

Have you tried uninstalling TeamViewer completely before reinstalling the latest released version ?

If you'd like to give this a try to see if it would solve the problem at your end, make sure to use TeamViewer's Preferences > Advanced > Uninstall, not simply moving TV's app into the Trash.

Let us know if this helped !

Kind regards,

SkyLukeQc

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

@SkyLukeQc

This is just the basic laptop audio that goes up (with or without headphones,  TV audio was off )

Posted by terzo
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down


@SkyLukeQc wrote:

Hi @terzo,

Have you tried uninstalling TeamViewer completely before reinstalling the latest released version ?

If you'd like to give this a try to see if it would solve the problem at your end, make sure to use TeamViewer's Preferences > Advanced > Uninstall, not simply moving TV's app into the Trash.

Let us know if this helped !

Kind regards,

SkyLukeQc



I think that helped. I will report back if I run into the issue again.

Thanks!

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @terzo,

Very glad to read that !!  :smileyvery-happy:

As I'm on holiday right now, I didn't yet have time to run extensive tests using the new release of TeamViewer, but it does seem there are still some small glitches with the audio settings (as first reported by @Szienz) when connecting to a remote computer or simply opening the Preferences... > Audio settings, except now it isn't audio ducking anymore, but some kind of "audio boosting" (the selected device's volume is increased to 100% from whatever value it was set to before connecting to a remote computer or accessing the audio settings, depending on the selected device...), which could be harmful in some situations (sound too loud when wearing headphones, for example...).

I'll make sure to investigate this further in the upcoming days and keep you all posted.  I may open a new thread to report this new issue, as it is different from the one in the current thread's title / subject.

Many thanks to everyone that have participated to this thread !  Together, we can help making TeamViewer better and better !

Kind regards,

SkyLukeQc

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Thanks @Szienz !

I'll run some more tests as soon as I'll get the chance and share my findings with you all.

Kind regards,

SkyLukeQc

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

OK SkyLuc, I will wait for any solution. Let me know if I need to test a beta.

It occurs when I open TV, but also when I reset volume to a normal, every time I then open a remote connection it is reset to max volume and I need to lower it again. It blew up an old headphone (or this could be a coincidence :-), but it does hurt my ears indeed so any fix will be welcomed.

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Hi @Szienz,

Just to be clear, I'm not part of TeamViewer support nor development team, I'm just a regular user who happens to like this software very very much.  But I'll do whatever I can to help !!

@Julia, please advise what would be the best course of action to report this new (but related to the former) issue : continue writing in this thread or start a new one.  Whatever works best for you guys at TeamViewer to receive the required attention !  :smileywink:

I'll get back with my test results as soon as possible (e.g. sometime later this week).

Regards,

SkyLukeQc

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

My mistake, I thought you were TV employee.
We''ll wait and see when the fix comes in.

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Installed the latest update 12.0.81460 but this version did not solve the max sound issue.

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Thank you for the information @Szienz !

I wasn't even aware that a newer version had already been released so soon after the previous one !  :smileysurprised:

Cheers !!

SkyLukeQc

Posted by jde
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I've just downloaded the update, and it no longer turns the volume down, but it now turns the volume UP.

I don't understand why a version can't be issued that doesn't affect volume at all.

Posted by jde
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

I've just downloaded the update, and it no longer turns the volume down, but it now turns the volume UP.

I don't understand why a version can't be issued that doesn't affect volume at all.

Posted by rj2
Photon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

This sounds like the audio ducking feature, commonly used by video chatting applications to temporarily lower the volume of other sounds.

To turn it off, go to Applications/Utilities/VoiceOver Utility.app > Sound

and then uncheck audio ducking

Posted by Szienz
Trigon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

yes, except it is not ducking the sound, but setting it to max

Posted by jde
Henagon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Right. It was ducking the sound, but now it's turning it up.

I never had this problem with TeamViewer until the last couple of updates.

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

Wow @rj2 !!!

Was this the solution all along for release 12.0.78517, before the new release that should have corrected this behavior came out and introduced the new "audio boosting to max" problem ?

I didn't even know the existence of this utility, which comes standard with macOS...

Anyway, I think some folks actually need the audio ducking to work, as we all have different needs.  So maybe turning off the audio ducking in the VoiceOver Utility.app isn't a great idea for them.

I haven't been able to follow through on the "audio boosting to max" issue.  I'll create a new thread right now to report it.  If you guys have time to contribute to it and post the steps to reproduce the issue (some of your posts may simply be copied & pasted from the current thread into the new one), it would be really great as I believe this new "audio boosting" issue deserves its own thread.

Thanks to all for your amazing contributions !!!

Best regards,

SkyLukeQc

Posted by SkyLukeQc
Tetragon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

All, I've created a new Topic / Thread regarding the "audio boosting" issue.

Please follow this link to access it.

Thanks !

Kind regards,

SkyLukeQc

Posted by JasonMacDonald
Photon

Re: After upgrading TeamViewer on Mac to version 12.0.78517 from earlier 12.x, sound turns way down

So, it doesn't lower it now, but instead it cranks it to MAX when I have it turned down.... opposite problem. I blast my ears off everytime I open TV because it cranks my volume to max!!