We need to connect to a number of client computers to assist them with various issues. Sometimes we need to access their local networks (LAN) to access specific devices from our own computers that have special software to configure these. E.g. SQL Management Studio that may not be installed at the client computer, Siemens configuration software etc.
Today we set up a VPN router at the client that connects to our system (dedicated support network). We enable the client to initiate access from their system and shut off this access. However, it is becoming labour intensive to maintain this network of VPN routers, some clients require too much assistance, is not cost-efficient and a simpler solution is desired.