Posted by martyblueeyes
Henagon

Can control but not see remote sessions.

Trying to let someone into my computer remotely and all they see is whatever is on the screen when they open the session. They can move the mouse on my screen, click, drag, and type but they can't see any change on their side. They can remotely access other devices from their side and I had someone else try to remote into mine with the same symptoms so it is definately my side. I can only assume there is some hidden setting that got changed that is doing this. 

 

I have a Samsung Notebook NP880Z25

3 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Can control but not see remote sessions.

Hello @martyblueeyes

Thank you for your message.

Could you tell us the exact nature and version of your operating system running on your Samsung Notebook?

Many thanks in advance.

Cheers,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.
2 Replies
Posted by martyblueeyes
Henagon

Re: Can control but not see remote sessions.

Windows 8.1
Posted by Moderator Moderator
Moderator

Re: Can control but not see remote sessions.

Hello @martyblueeyes

I recommend you to check if you can update your graphic drivers.

This article might help you do it: Download and install drivers in Windows 8.1 

Let us know if this fixes the issue.

Best,

Jean

French Community Moderator
Did my reply answer your question ? Accept it as a solution to help others.
Find this helpful ? Say thanks by clicking on the Thumbs Up button.