Posted by chris-ots
Henagon

Cancellation of licence and full refund

Please can someone get in touch with me to arrange cancellation and a full refund of our Teamviewer licence.

Today you have taken it upon yourselves to force us to upgrade to the latest version of TV with no option to prevent it, this has meant that we are UNABLE to switch back to the original layout, one which I find most convenient and have used for many years. I don't care that you think that it's a good layout or the single window option is the way to go. There are many more support tools out there that are cheaper than teamviewer so I will take my money to a business that listens to it's customers

1 Reply
1 Reply
Posted by Moderator Moderator
Moderator

Re: Cancellation of licence and full refund

Hi @chris-ots ,

Thank you for your post.

I understand your frustration and I would like to thank you for the feedback about the interface. We are sorry to hear that you would like to cancel the subscription.

In this case, please contact our support team so that we can assist you individually. Or you can submit a ticket from here.

Best regards,
Yuri