Cannot click on Antivirus installed on my remote computer

Lotfi_B
Lotfi_B Posts: 2
in General questions

Hello,

I have Kaspersky Endpoint Security Antivirus installed on my remote computer, and i cannot close its window or do anything to it (antivirus window) when i connect to it.

I don't know if it is related to the antivirus or some configuration that should be made to teamviewer.

thanks in advance.

Comments

  • Chiron
    Chiron Posts: 229 ✭✭

    Does the remote user have access to the antivirus window? I have not had an issue where TeamViewer is blocked from an application. 

    I don't work for TeamViewer. I'm just a user.
  • Lotfi_B
    Lotfi_B Posts: 2

    Hello,

    Thank you for your reply. Yes, the user has administrative rights on the operating system and all applications of the remote session. And everything works fine and beautiful, except for that antivirus.

    I'd like to know now, where the problem resides...

    Thanks in advance.

  • sanches_douglas
    sanches_douglas Posts: 3 ✭✭

    Well it's 2020 - 3 yrs later and I have this problem too..

    Although I noted that I only have problems with Kaspersky AND Windows 7.

    If the computer have windows 8 or 10 works fine

     

     

  • MaurizioB
    MaurizioB Posts: 3 ✭✭

    I have the same problem. I can no longer let my customers buy Kaspersky because Teamviewer can't get me to work with its antivirus

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