Connection not established authentication cancelled

Perth WA back up

Finally online.

Back to work :-)

It is back up and connections working now.

Esther,

What about a reason for the outage can you give us that?

finally service is up after 3 hours.

They had to wait for someone to get in to turn the servers off and on again? I'll see if I actually get a reply to my open ticket about what caused the issue and how they will prevent it from happening in the future. This is not good enough service for paying thousands of dollars for corporate. It's working again. For now.

---

@narcsisuss wrote:

Anyone know why I'm getting an error "Connection not established-authentication cancelled" when I try to connect all of a sudden? I was a little careless when I was clicking, but not sure what I did. 

---

Same Problem in austria, how long does it take?

Hi all,

Thanks again for your patience with the connection issue earlier today.

I got in contact with our developers to get some information about it.

Here´s a summary:

• The issue was caused by a database error in our master system which led to failing connection attempts
• During the issue it was not possible to establish new TeamViewer connections or meetings
• Running sessions were not affected
• The account login, the login to the Management Console and the TeamViewer Chat were not affected
• While detecting the cause took some time, they were able to resolve the issue instantly after its detection
• Our developers took the necessary steps to prevent that this can happen again in the future
• EDIT: Restarting the TeamViewer service could be necessary to make connections again

I apologize once again for the trouble this has caused you and for the delay in the communication.

Thanks and all the best,

Esther

Kroger Feedback

@Lavinia965 wrote:

---

@narcsisuss wrote:

Anyone know why I'm getting an error "Connection not established-authentication cancelled" when I try to connect all of a sudden? I was a little careless when I was clicking, but not sure what I did. 

---

Same Problem in austria, how long does it take?

---

I seem to have same issue on new PC with Windows 10 OS 17134.345
All other connections working fine

I am having the same problem.  I can send a chat, I can send presentation requests but when I try to connect to take over the computer remotely, it gives me TeamViewer connection not established authentication canceled.  But you can't get support and i can't find any information. I tried to uninstall, reinstall, change to open access, and nothing!

The next day, the connection got back to normal. I did not do anything.

haven't opened ticket specifically for this, but have for other things and they act like they've never heard anyone complaing about it ever and ask you to jump through hoops in solving the issue on your time, by installing special loggers that will capture your one of a kind error.   Good luck; I never resolved any of my issues; tv has been bad since tv13

Hi @DarthKevin

Thanks for your post.

For all connection issues not related to the specific outage I recommend to start a new thread and ask the community for advice or -for license holders- send a ticket to our support staff for analysing the issue in depth.

Thanks and best, Esther

Is there anyone that has TV14 license - made a ticket of this issue ? Any info of progress ?

I have free version of TV14 and cannot get any official support.  This issue is still there, last time I saw it with TV 14.0.13880.