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Posted by prpdoprado
Photon

Crashes in windows 10

Every time I use the team viewer in windows 10, clicking on something it locks and says (it is not responding).

Example: I click to add the ID, it locks and it returns, it puts the password, it locks and returns, when it opens the control screen, every action (click) that realizes it locks and returns and so it goes.

Thank you!

5 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: Crashes in windows 10

Hi prpdoprado

Please install our new version 12 and try it again - does the problem still occur in the new version?

Julia
Senior Support Engineer - 2nd level Support
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Posted by exceptionti2016
Henagon

Re: Crashes in windows 10

I have installed the version 12.0.75813 and I'm with the same problem.

What can I do to solve it?

Posted by TeamViewer Staff
TeamViewer Staff

Re: Crashes in windows 10

Hi,

Which Windows version is isntalled and what is the exact error message?

Julia
Senior Support Engineer - 2nd level Support
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Posted by exceptionti2016
Henagon

Re: Crashes in windows 10

Hi,

I'm using Windows 10 too. And I'm with exactly the same problem of prpdoprado.

My TeamViewer's version installed is 12.0.75813.

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Posted by TeamViewer Staff
TeamViewer Staff

Re: Crashes in windows 10

Hi all,

Is it possible to establish a connection or is TeamViewer just crashing as soon as you want to click something within the GUI?

Julia
Senior Support Engineer - 2nd level Support
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