We bought Team Viewer to use for providing remote technical support to our customers. Can we simply give a customer a web address to establish the connection?
What I did is create a Custom QuickSupport tool, then on my DNS for my Domain (not internal, think Godaddy or DynDNS) I setup a forwarder to the permanant link that TeamViewer provides when you make the Custom Tool. I then added a link on my website to said forwarder. If you want to see it in action go to www.wedoitusa.com, in the upper right hand corder it says SUPPORT, hover over that and then you will see TeamViewer Quick Support and TeamViewer Unattended Access. Please know that installing these will make your systems show up on my lists.