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Posted by HHL-Dutchman
Henagon

How to rename a custimized QuickSupport file

Hallo,

when I rename my downloaded custimized QuickSupport file and start the new file I see a standard QuickSupport programm and not the one with our logo. Can I rename the file or what do I need to do?

BR,

1 Reply
1 Accepted Solution

Accepted Solutions
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: How to rename a custimized QuickSupport file

Hi HHL-Dutchman

Good timing!

Originally, you could not completely rename custom modules. You needed to leave the "-idcxxxxxx" in place as the app uses a smart naming system.

However, as part of our Q2 upgrade, this has just been changed! Adding a -idc will still work as before, but now the IDC is now embedded into the file if it is downloaded as a custom module.

So please download again and give this another shot!

Have a great week,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
1 Reply
Posted by Senior Moderator Senior Moderator
Senior Moderator
Solution

Re: How to rename a custimized QuickSupport file

Hi HHL-Dutchman

Good timing!

Originally, you could not completely rename custom modules. You needed to leave the "-idcxxxxxx" in place as the app uses a smart naming system.

However, as part of our Q2 upgrade, this has just been changed! Adding a -idc will still work as before, but now the IDC is now embedded into the file if it is downloaded as a custom module.

So please download again and give this another shot!

Have a great week,
-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?