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Posted by marartur
Henagon

Immediate refund

I have bought teamviewer on the 4 of july. As I know there is opportunity to cancel subscription and get refund in 7 days after purchase. On the 4th of july I created support ticket and requested canceling subscription and refund. I also fullfill the form here https://www.teamviewer.com/ru/support/sales-inquiry/ with same request. But I have got no answer except automatic answer after ticket creation.Also I tried to call  sales department several times. Nobody answered me. 

How can I reach somebody and get refund? 7 days to get refund will end on 11 of july.

My email is **Please do not post personal information**

2 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: Immediate refund

Hi @marartur 

Thank you for your post. 

We received your ticket for the cancellation. Please don't be worried. My colleagues will answer to it as soon as possible. No matter when they will answer, your ticket came in time and the cancellation is therefore valid :) 

So, I kindly ask you to be a little bit more patient and wish you a great start into the new week. 

If there is anything we may assist you with, please let us know. 

All the best, 
Natascha

2 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: Immediate refund

Hi @marartur 

Thank you for your post. 

We received your ticket for the cancellation. Please don't be worried. My colleagues will answer to it as soon as possible. No matter when they will answer, your ticket came in time and the cancellation is therefore valid :) 

So, I kindly ask you to be a little bit more patient and wish you a great start into the new week. 

If there is anything we may assist you with, please let us know. 

All the best, 
Natascha

Posted by marartur
Henagon

Re: Immediate refund

Yes, thanks a lot.