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Posted by Pawel
Digon

Lan connections and whitelist problems (authentication rejected)

Hi.

From yesterday we have a problem with incomming lan connections.

We have the policy with white list with emails on it. No problem with it to yesterday.

Now, nobody from the white list can't connect to our teamviewer hosts stations.

Every administrator get message "Authentication rejected".

In the log file is "CLoginServer::CheckIfConnectionIsAllowed: connection not allowed, buddy account verification failed".

Anybody have this problem ?

14 Replies
Posted by brett
Henagon

Re: Lan connections and whitelist problems (authentication rejected)

Yes, I've been getting this recently too. Tried granting easy access and adding the client's TV ID to the whielist on the remote.  Still no LAN connection.  Remote via the internet still works.

2017/03/28 00:03:54.942 10436 4708 D1 CLoginServer::CheckIfConnectionIsAllowed()
2017/03/28 00:03:54.942 10436 4708 D1 CLoginServer::CheckIfConnectionIsAllowed: connection not allowed, buddy account verification failed
2017/03/28 00:03:54.942 10436 4708 D1 CLoginServer::runServer: Connection is not allowed
2017/03/28 00:03:54.942 10436 4708 D1 CLogin::run() leave

Posted by TeamViewer Staff
TeamViewer Staff

Re: Lan connections and whitelist problems (authentication rejected)

Hi all,

This is a bug in our current version - our development is informed and they are working on a solution. I will inform you in this post if we publish a new version with a fix.

Julia
Senior Support Engineer - 2nd level Support
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Posted by Pawel
Digon

Re: Lan connections and whitelist problems (authentication rejected)

Yesterday everything works fine.

Today the problem backs again :(

Posted by MaHe
Photon

Re: Lan connections and whitelist problems (authentication rejected)

We have the same problem and error message.

Please fix it asap.

Thx
Mathias

Posted by jd
Photon

Re: Lan connections and whitelist problems (authentication rejected)

+1 to get this fixed please. Most machines we have are now affected with this. Thanks
Posted by JPvanJaarsveld
Photon

Re: Lan connections and whitelist problems (authentication rejected)

We are getting the same error. Quite frustrating! Can we please get a fix!

Posted by brett
Henagon

Re: Lan connections and whitelist problems (authentication rejected)

Hi Julia

Thanks for the message.  Any news on this being fixed?

Best regards,
Brett

Posted by Pawel
Digon

Re: Lan connections and whitelist problems (authentication rejected)

Please do something with the problem. It's been so long since the problem has been reported :(

Posted by Apple
Digon

Re: Lan connections and whitelist problems (authentication rejected)

Bump!

Posted by Pawel
Digon

Re: Lan connections and whitelist problems (authentication rejected)

Julia, how much time is needed to fix this ?

 

Posted by TeamViewer Staff
TeamViewer Staff

Re: Lan connections and whitelist problems (authentication rejected)

Hi all,

We published a new version with a fix - please install the new version and post your feedback here :)

Thank you in advanced!

Julia
Senior Support Engineer - 2nd level Support
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Posted by Pawel
Digon

Re: Lan connections and whitelist problems (authentication rejected)

Hi Julia.

Thank you for information.

Unfortunelly policy still does not propagate.

I have a lot of policies on th server. I have installed the last update of the TeamViewer.

TeamVierwer does not get policies from the server.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Lan connections and whitelist problems (authentication rejected)

Hi Pawel,

Thank you for your feedback. I also received that feedback from customers - I will inform our development and keep you updated.

Cheers,

Julia
Senior Support Engineer - 2nd level Support
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Posted by brett
Henagon

Re: Lan connections and whitelist problems (authentication rejected)

Hi Julia,

Can you please confirm the version number the fix was included in?  I don't see it mentioned specifically in the last 2-3 change log entries:  https://www.teamviewer.com/en/download/changelog/

Thanks!