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in version 9: TeamViewer 9

Posted by JedenTag
Trigon

Licensed TeamViewer says session was free.

As of this morning I am receiving a message from TeamViewer at the close of each session stating "this was a free session sponsored by www.teamviewer.com".

I have a corporate license, it is associated with my account name, and I am logged in. I am not having any problems or lost connections. Just reporting the situation.

FreeSession.png

2 Replies
2 Replies
Posted by TJENSEN
Henagon

Re: Licensed TeamViewer says session was free.

I do not see an answer to this, and I am having the same issue. I emailed Teamviewer requesting assistance and they refered me to the forum. As a customer I would have expected an answer instead of being refered to the forum.

Posted by Community Manager
Community Manager

Re: Licensed TeamViewer says session was free.

Hi all,

@TJENSEN Which TeamViewer version were you using when getting the message? Please make sure to have the corresponding TeamViewer version for your TeamViewer license in place. Were you logged in with your licensed TeamViewer account?

@JedenTag As your post is quite "old". Did you experience this issue again? Or is it resolved for you?

Thanks and best, Esther

Community Manager

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