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Locked out of my PC

Brand new HP Envy x360 has a finrgerprint scanner and even thugh I have the Power Option set to keep the machine on when I close the lid, it keeps going to the lock screen that requires my fingerprint so when I try to access it remotely with Teamviewer it tells me I am not connected. Short of turning off my fingerprint scanner or downloading a mobile app that will allow me to unlock my PC from my mobile phone, how do I solve this problem? Appreciate any help!

1 Reply
Posted by TeamViewer Star
TeamViewer Star

Re: Locked out of my PC

Hi @exbrooklyn 

Independently with the fingerprint, did you set up an unattended access and also adjust in the settings > Advanced the option to allow full control of the remote pc when connected remotely?

Bets regards