Announcements

********

First Step Guides

********

  1. Are you new to TeamViewer and Home Office and need some help? Check out our FAQ here.
  2. New to the Remote Access Plan? Find our first steps FAQ here.
  3. Are you new to blizz and online meetings or classes and need some help? Check out our FAQ here.

********

Posted by
Henagon

My Account Does Not Exist?

I created a personal/free account on 8/22 and have used it every few days. I added 3 laptops to the account, so that when I sign into this account, i can access any of the 3 laptops. I was able to do this until today.

When I tried to log in today with the application, it said my account name or password was incorrect. When I did a "forgot password" it said my account did not even exist! So I registered a new account with the same email address and validated.

But now I've lost access to the 3 laptops. Unfortunately 1 of those laptops is not physically accessible, so I cannot relink it to my account.

 

*Why was my account deleted??

*Is there any way to recover my account? Or to relink that laptop to my acccount?