Problem with updating Team Viewer

DenvinLawrence
DenvinLawrence Posts: 3
in General questions

I'm using a windows 10 PC. Trying to update Team viewer. I click on the pop-up that says " A new version is available...". It asks for a confirmation and finally it says " Team viewer will now close and install... "- after that it asks for an administrative username, password and domain.

I don't know what to type there. I tried typing my windows administrator and password, my team viewer accounts username and password, nothing works!

Comments

  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi  DenvinLawrence

    Thanks for posting.

    It is definitely the Windows admin username and password that is required.
    However, if you are on a domain, it needs to be formated like
    Username: DOMAIN\username
    Password: PASSWORD

    I hope this helps.

    -Scotty

    Senior Moderator
    Did my reply answer your question? Why not accept it as a solution to help others?
  • toroandbruin
    toroandbruin Posts: 1

    Ordinarily, in order to update a program I need to use my husband's Windows admin username and password in the admin/pw box provided. (I don't have a separate one, myself.)  This time that doesn't work.  What else can I try?

Trustpilot

Categories

This Week's Leaders