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Posted by satzinger
Digon

Purchasing Version 11

I bought team viewer in July of 2016. I paid almost $1,500.00.
A few month later you come out with version 12 and I have to pay almost $600 to get an upgrade. This is not fair.
Had I known that you have a new version I would have waited. Since I don't use it much anyway, this would have been not problem.
I am using it to troubleshoot customer computers. Since you always prompt to "upgrade your version now" ... my customers do that and then they are stuck with version 12 and I can no longer access them because I am on version 11.
If you come up with such a shady schema, then at least give me the ability to lock my customers from upgrading.
Every software I ever bought gave at least half if not even one year of free upgrades, after on the purchase date.

Shame on you TeamViewer!

5 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: I got **bleep** purchasing Version 11

Hello Caroltchr,

Thank you for speaking with me over the phone today. 

As we discussed, the best way to maintain compatibility with your end users is to download your Custom Host Module onto their device. This will ensure compatibility in your version of the software. 

For those users who have the Full Version installed, there are settings to restrict updates so you are still compatible. To set this up please follow these steps:

1. Open the TeamViewer application

2. In the menu select Extras - Options - Advanced

3. Under the Advanced options for working with TeamViewer- General advanced settings

4. "Check for new version" is set to "Never" and "Install new versions automatically" is set to "No automatic updates" or "Updates within this major version"

5. Click on OK to save the settings.

After this is set, the version of TeamViewer that you have installed will always be in your version. Any updates to a new version would need to be initiated by you.

I hope this information is helpful!

Best,

Kayla

View solution in original post

5 Replies
Posted by TeamViewer Staff
TeamViewer Staff

Re: I got **bleep** purchasing Version 11

Hello Adolf,

Thank you so much for taking the time to speak with me over the phone this afternoon.  I'm glad that we were able to find a quick solution and use your custom Host module with a policy attached. 

Feel free to post an update on how TeamViewer resolved your concerns with the software automatically updating.

Best Regards,

Allison Loy

Posted by caroltchr
Henagon

Re: I got **bleep** purchasing Version 11

Hi there.  I am having the same problem as Adolph.  I paid for Ver 11, and now my clients' computers are automatically updating to 12 so I can't access.  I too am not happy with this and would like to prevent their computers from auto updating.  How can I do that?

Carol

Posted by TeamViewer Staff
TeamViewer Staff

Re: I got **bleep** purchasing Version 11

Hi Caroltchr,

Thank you for your post!

Your current version 11 will still be supported and you will always find it available for download here: https://www.teamviewer.com/en-us/download/previous-versions/

To ensure that your customers are using your version of TeamViewer, we encourage you to create the modules via the Management Console: https://login.teamviewer.com/LogOn under "Design & Deploy". 

*The Host module provides unattended access in order to connect to a computer without requiring end-user participation.
*QuickSupport provides an executable for on-demand support requiring the end-user participation but not leaving any install on the remote computer.

These custom modules will be saved as your version 11 and may be linked from your website or sent via email. 

If you require any further information please feel free to contact your local Support Center. 

Best,

Kayla

 

Posted by caroltchr
Henagon

Re: I got **bleep** purchasing Version 11

Looked at the modules.  They seem to be for people who don't have TeamViewer.  My clients all have TeamViewer on their machines and they are on my list of computers - associated with my account.  Is there something on their computers I can set so that it will not automatically update to 12?  I don't think they are updating manually.

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: I got **bleep** purchasing Version 11

Hello Caroltchr,

Thank you for speaking with me over the phone today. 

As we discussed, the best way to maintain compatibility with your end users is to download your Custom Host Module onto their device. This will ensure compatibility in your version of the software. 

For those users who have the Full Version installed, there are settings to restrict updates so you are still compatible. To set this up please follow these steps:

1. Open the TeamViewer application

2. In the menu select Extras - Options - Advanced

3. Under the Advanced options for working with TeamViewer- General advanced settings

4. "Check for new version" is set to "Never" and "Install new versions automatically" is set to "No automatic updates" or "Updates within this major version"

5. Click on OK to save the settings.

After this is set, the version of TeamViewer that you have installed will always be in your version. Any updates to a new version would need to be initiated by you.

I hope this information is helpful!

Best,

Kayla

View solution in original post