Quick Support Survey Question

Hello,

I'm trying to figure out why some computers are not seeing the survey pop-up after a session has finished. I have two machines that do not get the survey, but trying to figure out if perhaps there's a setting in the machine that can be preventing the survey from appearing. I checked firewall settings and compared it with another machine that gets the survey and made those changes and they are still not appearing on the problem machines.

Any suggestions would be great.

Regards