Posted by lbakerUS
Henagon

Re: Cancel my subscription

I received an email that my subscription had been renewed and my invoice was attached.  I never received anything that it was even due.  I email them and cancelled it for next year and I got a email that said I needed to cancel not less than 28 days before renewal which was what I was doing.  I sent another email asking for confirmation that my subscription has been cancelled but haven't heard any thing back. When you call the number no one answers.  Very frustrating.

5 Replies
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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Cancel my subscription

Hello @lbakerUS 

Thanks for your post.

I was able to locate your ticket, and went ahead and forwarded the request for cancellation of future renewals. Sorry for any confusion with the process.

If you have any other questions, feel free to post in the Community again.

Josh P.
Senior Moderator

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2 Replies
Posted by lbakerUS
Henagon

Re: Cancel my subscription

Still waiting for confirmation that my 2020 subscription has been cancelled

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Cancel my subscription

Hello @lbakerUS 

I want to personally apologize, as when I had notated and moved your request to the appropriate team, I did not set it to the correct status.

I have rectified this on our end, and will watch the ticket to ensure we reply with confirmation ASAP.

Thanks for letting me know!

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

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Posted by lbakerUS
Henagon

Re: Cancel my subscription

It has been two weeks and I still have not received confirmation that my subscription has been cancelled.

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Cancel my subscription

Hello @lbakerUS 

Thank you for the update.

We have just confirmed cancellation of future renewals of your TeamViewer subscription through your ticket.

We apologize for any inconveniences experienced.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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