Had issues with a user who has not logged in fro some time. She was to she needed to re-activate her account by an email being sent. It did not come so we tried to remove and re-create her account but the error states the email address is already in use. I sent her the link for add existing user but it appears not to work.
Sadly the activation email came about 15 mins later.
How can I get her added back in. Do I need to call in to support?
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