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Posted by Yyi
Henagon

Recover a deleted user

Had issues with a user who has not logged in fro some time. She was to she needed to re-activate her account by an email being sent. It did not come so we tried to remove and re-create her account but the error states the email address is already in use. I sent her the link for add existing user but it appears not to work.

Sadly the activation email came about 15 mins later.

How can I get her added back in. Do I need to call in to support?

1 Reply
1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: Recover a deleted user

Hello Yyi,

Thank you for posting.
If you have removed an account from your company profile, the actual account will still exist within the TeamViewer system.
As such, it will not be possible to "re-create" the account and you will have to use the "+ Add existing account" method to re-add the account into your company profile.
For reference, please take a look at the following link.
https://community.teamviewer.com/t5/Knowledge-Base/How-to-add-Users-to-a-Company-Profile/ta-p/3573

If you possess a license with TeamViewer, please get in touch with one of our support members, as they will be able to assist you if you encounter any issues performing this process.
Thank you once again and thank you for using TeamViewer.

Yuhi