Posted by JackieZhang

Remote control in different version

If I get latest lisenced version Teamviewer like 14, can I remote control to older version?

2 Replies
Posted by Moderator Moderator

Re: Remote control in different version

Hi @JackieZhang ,

Thank you for your post.

Yes - you can remote control from the latest version to older version.
Hope this information will help you.

Best regards,

1 Reply
Posted by Steven311296

Re: Remote control in different version

Hi, I faced the same problem that connection failed when try to connect to an older version.

Error Message:

The remote TeamViewer is running an old version which is out of date, Therefore you cannot connect to this Version anymore. Your connection partner can update TeamViewer by clicking on "Help"-"Check for new version".

How to solve this without update the PC Team Viewer, because there is no one control that PC. It is quite far away from my current location.