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Posted by SteveMc
Henagon

Sleepy Macs?

My client has installed Teamviewer on his iMac. Both he and I use it to connect: he to work, me to support his work. It seems that if the Mac goes to sleep, it generates a new password. We would like to nail it down so that this does not happen.

We get "the password you entered is invalid" or "authenication rejected"

I was wondering if the Wake on Lan feature might work. 

1 Reply
1 Accepted Solution

Accepted Solutions
Posted by bartlanz
Heptagon
Solution

Re: Sleepy Macs?

Open up Options > Security and set a Personal Password (Yellow Arrow) If you want more than one IE so that you can give revocable access to someone down the line, once you set the Personal Password, you can click Manage Optional Passwords (red arrow) and set optional passwords for other users.

You can also go into advanced settings and tell it to not generate a new random password for every session, but that is not the best solution. 

I only have screen shots from the PC version of TeamViewer, but it should be roughly the same.

tv Security.png

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
1 Reply
Posted by bartlanz
Heptagon
Solution

Re: Sleepy Macs?

Open up Options > Security and set a Personal Password (Yellow Arrow) If you want more than one IE so that you can give revocable access to someone down the line, once you set the Personal Password, you can click Manage Optional Passwords (red arrow) and set optional passwords for other users.

You can also go into advanced settings and tell it to not generate a new random password for every session, but that is not the best solution. 

I only have screen shots from the PC version of TeamViewer, but it should be roughly the same.

tv Security.png

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com