Posted by Gallus
Photon

Submitting A Ticket

Recently someone connected to my computer via teamviewer and made some purchases using my PayPal account. I have the connection log but I need to get the IP address to report to the authorities. I tried submitting a ticket but, it asked for a license number which I do not have as I have a free license account. How would I go about submitting a ticket without a license?

1 Reply
1 Reply
Posted by TeamViewer Staff
TeamViewer Staff

Re: Submitting A Ticket

Hi there Gallus,

Please contact our special team which handles such cases at privacy@teamviewer.com

You will not need a license to contact them, just send them an Email with as much relevant information possible.

 I hope all works out well for you.

 Regards,

Yuhi