Suddenly got downgrade to Free License from Business License. Any fix?

prindhorn
prindhorn Posts: 1
in General questions

Hi,

I have bought TeamViewer Business License and have been using it without problem since April. Today afternoon, when I log in to teamviewer management console web, I can still see status "Business" under my account name and I have reassigned license to new devices.

However, when I logged in again this evening, the status of my account on TeamViewer Web is now "Free" and it did not display as "Business" anymore. Consequently, I cannot reassign the license to new devices.

Is there anything wrong with the licensing system? How do I fix this?

Regards,

Prindhorn

Comments

  • bartlanz
    bartlanz Posts: 315 ✭✭✭

    You are going to need to reach out to TeamViewer Support to see where your license has been asigned too.

    If my post was helpful, Please throw me a Kudos.
    If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
    Bart Lanzillotti
Trustpilot

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