Posted by Videstra
Digon

TeamViewer Quick Support Commandline Startup

Hi:

I am installing Teamviewer Quick Support on machines I deploy to my customers. I place a shortcut on the desktop.  Is there a way for me to use a command line to set the ID of the machine when starting quick support?   I tried the -i, but apparently that is only for the full version.  My customers are really not sophisticated and I wind up with a service queue with all the same ID.  I know I can manually set it when I install the TeamViewerQS.exe, but I have a menu item in my main program that starts it, and thought it would be great if I could pass the customers name into the QuickSupport exe.

8 Replies
1 Accepted Solution

Accepted Solutions
Posted by Videstra
Digon
Solution

Re: TeamViewer Quick Support Commandline Startup

I'm going to answer my own query...

Turns out the username is simply kept in a registry setting:

HKCU\Software\TeamViewer\Meeting_UserName

By updating that, then running the TeamViewerQS.exe - I can set whatever Username I want.

This also gives me the opportunity to provide more timely feedback to the user when they start a session.  The TeamViewerQS.exe takes forever to start (16 to 30 seconds) and gives absolutiong no indication that anything is happening.  Now I use my own program to pop up a window to let the user know the session is starting so they don't think the system ignored they double-click.

Des

8 Replies
Posted by bartlanz
Heptagon

Re: TeamViewer Quick Support Commandline Startup

It sounds like you want to set their name not their ID. Their name comes from their windows login. I am not sure of any way of modifying what is provided other than the end user entering it prior to clicking the request button.

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Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Videstra
Digon

Re: TeamViewer Quick Support Commandline Startup

Bart - yes you are correct, the name, not the ID.  It would be nice if there were a way to set the name because all of my systems go out with the same Windows logon.  The Customers IT department can certainly change it to comply with corporate policies, etc, but that is very rare.  About all they do is install their own AV.

So - it would be nice if there were a way to set the name via command line, or API into the Quick Support application, otherwise I wind up with all the same names in my support queue.

Des

Posted by Supertramp
Trigon

Re: TeamViewer Quick Support Commandline Startup

Hi @Videstra,

I assume that you have at least a licensed version of TeamViewer and for ID you means "give a name to specific device".

If both statements are true, I can anticipate that I have no answer to your specific question, but I can point you out how we have faced the same case.
We simply reversed the scenario, excluding the use of Quick Support.
We have an internal tool used to handle service requests, and we've implemented it by automatically creating Assistant Sessions (we used TeamViewer APIs, but you can access the same functionality via TeamViewer client).

Obviously, anyone in need of your assistance should contact you before: at this point, you just need to unplug a ticket, that is, a TeamViewer session. This SESSION represents a reservation (yes, like a table at the restaurant) and consists of 2 web links: one for the assistant (you) and one for the client. It is sufficient that the customer and you call each one their own link to establish the connection. On your side, link will start immediatly your local TeamViewer Client, if not just open.

This solution has some pros:
- Do not have to install anything definitive with the customer, unless the need for the specific connection;
- the session has a temporal validity, so after expiry of the term, the table is no longer booked;

- you have not to remember or set device ID, but you will able anyway to add that client at the end of connection (giving an alias to that device for further connections);

and cons:

- the customer should contact you first, via email or phone (or with your main program)

In this thread you will find a reply from @Reyhan (first reply...) where is well explained how to create a session.

I try to give you these tips because of our experience: our users are not very sophisticated and they would still matter, even if we installed them a specific Quick Support.

I hope it can be useful.

Regards

The real programmer does not interpret dreams. Just compile them
Posted by bartlanz
Heptagon

Re: TeamViewer Quick Support Commandline Startup

As I think about this further and your "not technical" customers (mine fall in the same catagory, Think truck drivers). Why not install the host and then add the host to your listed computers?

This is what I have ended up doing often for most of my customers. I initially get them to give me access to the system(s) then I install the host and associate it to my account or add it to my list under a group titled their company name. this makes it so when they need help I just connect to them, they need not do anything.

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by Videstra
Digon
Solution

Re: TeamViewer Quick Support Commandline Startup

I'm going to answer my own query...

Turns out the username is simply kept in a registry setting:

HKCU\Software\TeamViewer\Meeting_UserName

By updating that, then running the TeamViewerQS.exe - I can set whatever Username I want.

This also gives me the opportunity to provide more timely feedback to the user when they start a session.  The TeamViewerQS.exe takes forever to start (16 to 30 seconds) and gives absolutiong no indication that anything is happening.  Now I use my own program to pop up a window to let the user know the session is starting so they don't think the system ignored they double-click.

Des

Posted by bartlanz
Heptagon

Re: TeamViewer Quick Support Commandline Startup

Cool, good find!

If my post was helpful, Please throw me a Kudos.
If my post fixed your issue, please mark it as the solution to help the next person find a solution quickly.
Bart Lanzillotti
We Do IT USA
www.wedoitusa.com
Posted by jerome_larras
Henagon

Re: TeamViewer Quick Support Commandline Startup

erreur mobile.jpgerreurMadame, monsieur, 

J’ai récemment changé de mobile. C’est un xiaomi mi mix 2s, il est sous Android 9.0.

J’ai installé le quicksupport.

Depuis un pc avec teamviewer 13, à chaque connexion du téléphone, teamviewer me dit « cet appareil prend en charge le partage d’écran uniquement »

La souris ne peut interagir avec le mobile.

Y a-t-il une solution ?

Merci

Jérôme LARRAS

Posted by RickAgnew
Henagon

Re: TeamViewer Quick Support Commandline Startup

I am using the TeamViewerQS.exe in a Virtual Desktop environment.  A gold image of the desktop (master image with the TeamViewerQS.exe is installed as "Teamviewer Support" Icon on the Desktop)

The master image desktop is replicated to all users.

When the "Teamviewer Support" icon is launched, I want the "User name" field to automatically identify that user, based on that "logged in user name".  The user name displayed at a command prompt  when "whoami" is executed.

Please advise...