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Posted by
Photon

TeamViewer on iPad change resolution of MS Remote Desktop on remote client

Hello All,

I have an issue with TeamViewer on iPad, when I connect to some computer on Windows 7 or 10 and they use Windows Remote Desktop to connect to a terminal (Windows 2008 R2).
The resolution of the RDP connection which is set to FullScreen will be changed.
I tried to change resolution scalling on the App but it did not help.

If I disconnect from the user and then he re-open RDP, full screen will be correct.

This is very problematic for me as I can't remote assist a user connect to RDP correctly from an iPad.

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Posted by TeamViewer Star
TeamViewer Star

Re: TeamViewer on iPad change resolution of MS Remote Desktop on remote client

Hi @Kevin_42IT 

What is the resolution of client pc's monitor and what is the Ipad model you are using?

Could you share a screenshot?

In Ipad screenshots are taken by pushing quickly at the same time  home+power button and release them.

IT Pro