Trial version 1 day remaining with licenced product

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VUSolmates
VUSolmates Posts: 1
in General questions

I have loged in with a licenced account but my TV still says my trial version expires in 1 day, what to do?

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  • Esther
    Esther Posts: 4,051 Former Community Manager
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    Hi @VUSolmates 

    Thanks for your post.

    Please allow me to give you some tips on what you can check

    • Is the license is valid for the TeamViewer version you are using?
      • It is possible that you have an older perpetual license for TeamViewer 13 and now using TeamViewer 15?
    • Is the license correctly activated on the account you are logged in with?

    I hope this info helps you to get access to your license again.

    Best,

    Esther

     

     

    Former Community Manager

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