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Posted by
Digon

Unable to Connect

I'm attempting to use teamviewer to connect remotely to my work computer from my laptop (I do not have a subscription). when I initiate to connection from my work computer, I am able to connect to my laptop fine, but when I attempt to connect from my laptop to my work computer, the connection consistently times out and aborts.

When I attempt to connect, I get a message reading "your current teamviewer plan does not include connections to customized teamviewer modules. your session will therefore be terminated after a short time." however, it never connects at all, and doesn't even get to the point of prompting me for a password. any tips for resolving this issue?

5 Replies
1 Accepted Solution

Accepted Solutions
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Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Unable to Connect

Hi

Have you tried to first full uninstall of the app, and then install again, as described in the post that I linked in the previous post? I believe that this is the solution to this issue.

Best regards

Pro

View solution in original post

5 Replies
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Posted by TeamViewer Star
TeamViewer Star

Re: Unable to Connect

Hi @Alex_Belden 

I have some questions for you please:

At your home are you using a free version?

Have you got the message "Please use the basic Host module or the full version"?

Please consider within this post the answer of @Ying_Q .

Best regards

 

Pro
Highlighted
Posted by
Digon

Re: Unable to Connect

I am using the free version on my home computer. another coworker has not had trouble connecting to this computer in the past, but is now having the same issue I am. I have not gotten the error message in question, and attached is a photo of the dialogue box that I have seen.

Thanks and best,

Alex Belden

IMG-1312.JPG

Highlighted
Posted by TeamViewer Star
TeamViewer Star
Solution

Re: Unable to Connect

Hi

Have you tried to first full uninstall of the app, and then install again, as described in the post that I linked in the previous post? I believe that this is the solution to this issue.

Best regards

Pro

View solution in original post

Highlighted
Posted by
Digon

Re: Unable to Connect

reinstalling on my work computer got the error message to go away, but I wasn't able to connect until I restarted the computer. working fine now though!

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Posted by
Neutron

recent connecting issues

I'm trying to use teamviewer recently to connect remotely to my friend's laptop from my computer (I do not have a subscription). when I initiate to connection from my work computer, an "Action required" window that pop-up and I couldn't connect to my friend's laptop. Everything was going fine before that for several weeks. However today it pop-up the "Action required" window stating:
Thank you for using TeamViewer!
Please log in or create your TeamViewer account now to connect.
whenever i insert my friend's ID and click the connect button. It even didn't appear to have password request window. Both of our TeamViewer are having green light at bottom left of the window stating ready to connect.
I try to uninstall the TeamViewer and reinstall it several times. However the problem still remain exist. Both of our computers are able connect to internet. And both TeamViewer installed are of the latest version. 
My friend try to connect to my computer and it goes well, then whenever i try to connect other's, it turned out to have the "action required" window which always occur every time disconnect a remote service.What goes wrong? Please help me...