User scammed into providing access, maybe..?
One of our users has been scammed by someone posing as BT. She doesn't remember what she did or didn't do, but I've found a team viewer log on her machine. The report a scam page doesn't seem to be working. Is there any way I can get the log reviewed to find out if she did grant access?
Best Answer
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Hi @RossT76
Thank you for your post. I am sorry to hear, that one of your users has been scammed.
Can you please try to use this page to report the scam and upload the log file: https://content.teamviewer.com/en/report-a-scam/
I just tested it and the upload is working here.
Thank you and stay safe, Esther
Former Community Manager
6
Answers
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Hi @RossT76
Thank you for your post. I am sorry to hear, that one of your users has been scammed.
Can you please try to use this page to report the scam and upload the log file: https://content.teamviewer.com/en/report-a-scam/
I just tested it and the upload is working here.
Thank you and stay safe, Esther
Former Community Manager
6 -
Thanks. That url worked for me too
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